Educational Media

The MVI Model from Multi-View on Vimeo.

Hospice Hell from Multi-View on Vimeo.

AR-001 Understanding The Big RYour Future is Tied to Your Relationships

The power of relationships cannot be underestimated. Our future and our destiny are tied to our relationships. This message contains insight on how to build relationships - a learned skill for the forward-thinking organization. (40 minutes)

AR-002LEADERSHIP - The Factor that Determines How Far Your Organization Will Go

As we have worked with organizations, we have found that the leadership factor is indisputably tied to the organization’s progress. Leadership is the key to everything, and this CD covers some of the insights we have discovered. (45 minutes)

AR-003-1 PROFITABILITY

One of MVI’s most requested messages, as it deals with how to make your hospice a financial success. (45 minutes)

AR-003-2THE LINK BETWEEN PROFITABILITY AND LEADERSHIP

There is a DIRECT link between financial profitability and the leader of an organization. Prepare to be challenged as Andrew tackles this subject in detail. (20 minutes)

AR-005 TRUST: The Foundation of All Great Corporate Cultures

If your organization suffers from a “sick” or somewhat dysfunctional corporate culture, this CD will help you identify the foundational issues. (30 minutes)

AR-006 LESSONS FROM THE ROMANS

This is not a “general release” CD. The message highlights the lessons learned from the Roman Empire. If you are a history buff, this one’s for you! (40 minutes)

AR-008 BOUGHT IN AND SOLD-OUT!

This is an Andrew message that speaks to the concept of dedicating yourself 100% to whatever you choose to do. Only bought-in and sold-out people have SIGNIFICANT impact on this world. Selling-out to your hospice will take you to a place that is impossible to get to with an ordinary commitment. (25 minutes)

AR-009 GETTING RID OF THE DEAD WOOD

This message explains that having unproductive people in organizations is the number one problem in hospice. It goes into the “big talk” with examples of how to terminate employees. Not a fun message, but a necessary one. (20 minutes)

AR-011 BECOMING GREAT! The Great Customer Experience Corporation

This is a message for non-hospice organizations that want to create a more customer-oriented culture. It challenges current practices and offers ideas of what can be done to improve services. (Also see HSP-008 on page 5.) (50 minutes)

AR-012 LIVING OUT OF YOUR VISION

This message explains how the vision and the images we hold shape our personal and corporate behavior. The pictures in our heads RUN our lives! (35 minutes)

AR-013 LEARNING TO LIVE THE STRATEGIC PLAN

This CD delivers insight on how to make your strategic plan a “living and working” tool. Andrew has done a tremendous amount of strategic planning for hospices and in this message discusses how to keep the strategic plan from gathering dust.(40 minutes)

AR-014 IT’S THE SEASON TO FILL YOUR STOREHOUSE

NOW is the time to build financial reserves for tomorrow. The hospice climate of tomorrow may not be as rosy as it is today...(25 minutes)

AR-015 SOMETHING MUST DIE FOR SOMETHING TO LIVE

This is an Andrew message about learning to leave behind the old and make “space” for the new. Most hospice like to make “start doing” plans, but don’t think seriously about the “stop doing” list.(25 minutes)

HSP-001 DESIGNING THE PERFECT HOSPICE

An MVI classic! Recorded in 1999, this five- CD series covers some the best practices discovered through the course of our work. No hospice has the whole enchilada! In this series, we attempt to create an ideal hospice, covering virtually every area including mission, nursing, admissions, fundraising, information systems, productivity, and much more!(6 hours/5-CD set)

HSP-002 INSIGHTS INTO HOSPICE BUSINESS OPERATIONS

This CD is a message from 1997 that touches on the major business problems with hospices, as well as many solutions. Though this is an older message, you will find a wealth of still-applicable content.(74 minutes)

HSP-003 WORLD CLASS HOSPICE

Another of our most-requested audio messages, this CD challenges hospices to become world-class and introduces practices that any hospice can adopt. This message is used by many hospices for staff training and board of director education. Become world-class or prepare to be diminished.(60 minutes)

HSP-004 MAKING YOUR HOSPICE A FINANCIAL SUCCESS

This is the message that Andrew delivered at the 2003 National Conference in Phoenix, AZ. It was the highest-attended session of the conference.(80 minutes)

HSP-005 TRANSFORMING THE CFO

This CD is for the CFO that wants some insight on becoming better. Andrew provides practical advice about the importance of the “numbers,” relationships, and technical competence.(45 minutes)

HSP-008 BECOMING GREAT!

This is a message for the hospice that wants to create a more customer-oriented culture. It challenges current practices and offers ideas of what can be done to improve services. (Also see AR-011).(50 minutes)

HSP-009 BECOMING A GREAT HOSPICE BOARD MEMBER

This CD could be alternatively titled “All the Things You Want to Tell Your Board But Can’t!” This is a “board member to board member” message: Andrew talks about responsibilities, motives, and what NOT to do. Many hospice use this message to indoctrinate new board members.(45 minutes)

HSP-010 IDEAS ABOUT MANAGING HOSPICE THRIFT SHOPS

Here are ideas and insights in successful hospice thrift or resale shop operations. Thrift shops have proven to be one of the best fundraising vehicles for hospice.(30 minutes)

HSP-011 TRAINING… Reality or Lip Service?

How serious is your hospice about training? This message addresses hiring profiles, use of media, knowledge systems, RoboHelp, realignment messages, use of LifeDisk units, and more.(40 minutes)

HSP-012 TELL ME WHAT I DON’T WANT TO HEAR

Chris Comeaux offers thoughts on the need for an honest outside opinion in order to gain insight about our organization. We don’t want to be the “emperor with no clothes!”(15 minutes)

HSP-013 FIVE THINGS YOUR HOSPICE NEEDS TO DO NOW

This CD exhorts hospices to work with intentions and purpose in a systematic way. The message covers the need for a Marketing System, Great Financial Systems, Airtight Fundraising Systems, a Master System Plan, and the absolute need for Training and Retention Systems.(35 minutes)

HSP-014 WHOSE GOAL IS IT ANYWAY?

This message is from Kit Cosgrove and Tamara Bowman from the Hospice of Charleston. From this great customer service message many hospices have incorporated elements into their perfect visit design.(30 minutes)

HSP-015 HOSPICE HELL!

One of our most popular titles to date! This message talks about two of the most destructive situations a hospice can face: running out of cash and the insecure leader.(25 minutes)

HSP-016 A NATIONAL OVERVIEW OF THE HOSPICE WORLD A Board Message

This is the basic message that Andrew uses to start board planning retreats. It provides perspective to boards regarding what is happening in the hospice world on a national level.(35 minutes)

INT-001 OPEN ACCESS Carolyn Cassin

Great message for the hospice that is considering adopting an Open Access culture. Open Access expands the picture of what a hospice patient looks like and makes hospice more accessible.(35 minutes)

INT-002 PHARMACY, DME, AND MEDICAL SUPPLIES Grant Faubion

These three areas represent 18% of the average hospice’s net patient revenue. In this interview, Grant Faubion educates us about business models, contracts, ideal costs, etc. Grant is the “go-to-guy” if a hospice is having trouble with high costs in these areas.(35 minutes)

INT-003 ADMISSIONS AND GROWING A HOSPICE Polly Rehnwall

It’s Polly Rehnwall - she’s bold and tells it like it is! It’s about selling VALUE and not selling the program. Polly talks about the biggest mistakes hospices make in outreach and some of the things they can do to increase census.(35 minutes)

INT-005 KNOWING YOUR NUMBERS Linda Brown

Formerly titled Small Hospice Financial Success, this is a success story that should inspire any hospice. Linda Brown shares how a hospice with a census of six, $500,000 of debt, and ready to throw in the towel became a financial success. There are good lessons here for any hospice CEO, regardless of the size of the hospice.(30 minutes)

INT-006 HOSPICE INPATIENT UNIT DESIGN Tom Mullinax

Tom Mullinax shares his keen insight and expertise into what it takes to design an efficient and practical hospice inpatient unit. This is a mustlisten for those organizations utilizing inpatient units.(50 minutes)

INT-007 PAYROLL PART I: A Big Picture View with Carolyn Hubbard

Carolyn is one of the most beloved MVI staffers, with 29 years of SERIOUS payroll experience. The way your hospice does payroll says a lot about your organization and how it feels about its staff. This message is good for accounting staff as well as leaders.(30 minutes)

INT-009 OPEN ACCESS II Malene Davis

In this cutting-edge interview with Andrew Reed, Malene expands on the concepts of fostering and maintaining an Open Access culture. You’ll learn more in this hour than you thought you could!(58 minutes)

INT-010 WHAT PCC NEEDS TO KNOW ABOUT FINANCE Susan Balfour

An RN and former hospice CEO with an economics degree (a dangerous combination!), Susan explains the balance between “people land” and “number land,” pointing out the “things to watch” when balancing patient care and finances.(20 minutes)

INT-011 PHYSICIAN BILLING Jean Acevedo

Jean’s reputation as a top-shelf consultant to the hospice industry is well-known, and here she shares practical insight into many aspects of this sometimes baffling subject.(25 minutes)

INT-013 PAYROLL PART II: The Nitty-Gritty View with Carolyn Hubbard

Carolyn does a double-take and gets down to the “extreme detail” of doing payroll with excellence. This is NOT a top-level view, but is aimed at the person responsible for doing or overseeing payroll at your hospice.(35 minutes)

INT-014 TRANSFORMATIONAL LEADERSHIP Paul Longenecker

In this interview conducted at the 2006 NHPCO Leadership Conference in New York City, Paul Longenecker of the Transformational Group delves into leadership styles and how they affect organizations.(25 minutes)

INT-CB01 PHARMACY COSTS Karen Nichols

(58 minutes)

INT-CB02 INDIRECT COSTS Malene Davis

NHPCO Chair-Elect Malene Davis stands out as the “woman of faith and power for the hour” when it comes to managing indirect costs. Her vast knowledge of the hospice industry, coupled with a straightforward delivery style, make this an essential CD for your library.(31 minutes)

INT-CB03 A HOSPICE LEGAL VIEW Mary Michal

In this in-depth interview with Andrew Reed, attorney and former hospice director Mary Michal offers insight into some of the legal aspects of hospice operation.(36 minutes)

INT-CB04 VOLUNTEER FOCUS Rita Burch

Rita sits down with Andrew for a candid discussion about recruiting, training, and coordinating volunteers, a vital aspect of hospice operations. As an added bonus, Rita also shares her insight and expertise on fund-raising and interacting with the board of directors.(44 minutes)

INT-CB05 SYSTEMS INTEGRATION Joel Stephens

Practical advice from one who’s done it: Joel discusses the advantages of properly integrating your software systems so that your data remains intact throughout its journey from input to output.(32 minutes)

TR-ACC-001 BASIC HOSPICE ACCOUNTING

This message is for the person who is new to hospice accounting, which to be done well must be fully understood. All new hospice accountants should listen to this message so they understand pass-throughs, why the Chart of Accounts should be set up a specific way, which critical things need to be monitored, etc.(50 minutes)

TR-ACC-002 BUDGETING, FLEX BUDGETING, AND FORECASTING

This message explains why traditional static budgets are dinosaurs, why flex budgets are superior, and why the ability to forecast is the evidence of true financial understanding.(30 minutes)

TR-ACC-003 HARD-LEARNED BUDGET LESSONS

This message covers the reality of hospice budgeting, setting realistic expectations and explaining the optimal way to create a budget for hospice.(32 minutes)

TR-ACC-004 ANDREW’S QUICK BUDGET METHOD

In just thirteen minutes, Andrew explains how to create a budget - QUICK! This is for people “under the gun” with time running out.(13 minutes)

TR-ACC-005 HOW TO GET YOUR COSTS BY DIAGNOSIS, AGE, PAYER, OR OTHER DEMOGRAPHIC

This is a proven methodology that works - and most hospices are closer to getting these views than they may think. With the knowledge of “how,” you can make system decisions that will lead you to this end. To get these views requires the Financial Management Application (FMA).(20 minutes)

TR-MVI-001 THE MVI WAY Internal Training CD

This CD is not generally distributed; however, for those network hospices that desire to know what drives MVI and how we indoctrinate our staff, this is the product. Use this CD as an example to help create your own indoctrination tools, shaping a culture of excellence and trust.(40 minutes)

TR-MVI-002 HOSPICE 101

This is another MVI internal training CD. Not very flashy, but it conveys the basics for people new to hospice.(43 minutes)

TR-MVI-003 LISTENING SKILLS (with instructional CD)

A “misdirection” tool to help a manager uncover a candidate’s true orientation to customer service. With a goal of uncovering a candidate’s natural disposition, there are two CDs with this program: an instruction CD, and the “misdirection” CD used for screening applicants for a particular profile.

TR-MVI-004 PHONE SKILLS

Want to create a better customer experience? Start with the phones! Andrew shares pointers on this critical “first impressions” area. Phone skills are NOT to be left to chance.(20 minutes)

TR-SYS-001 F9 and CHART OF ACCOUNTS KNOWLEDGE

This audio/visual training CD shows all the basics of F9. You will learn four simple formulas that will enable you to use the most powerful financial report writer available, and how to build a report from start to finish. Also includes a 30-minute training on the MVI Chart of Accounts.(20 minutes)

TR-SYS-002 CYMA - The Accounting Choice for Hospice

This message explains why MVI recommends CYMA for hospice accounting and F9 for the ultimate in reporting tools.(21 minutes)

TR-SYS-004 CYMA Training

David Ash conveys his knowledge of how to set up and use CYMA.(2 hours, 15 minutes)

MK-001 WELCOME TO MVI

This CD is sent to all new MVI Network hospices and explains how to use MVI for best results. It establishes the relationship expectations.(25 minutes)

MK-002 IS ACCOUNTING EXCITING OR WHAT?

An introduction to MVI and the services we provide to hospices.(20 minutes)

MK-004 MARKETING AND OUTREACH (REVISITED)

This top-secret CD was created to help MVI Network Hospices know how other programs are growing their censuses. This is a reality-focused, no-spin message based on what we actually see and can verify.(40 minutes)

MK-005 WHAT IS LIFEDISK™, ANYWAY?

This conversation between MVI Marketing Director George Anderson and MVI Media Engineer Tony Ebert outlines the LifeDisk™ program and how an organization can benefit from its use.(21 minutes)

MK-006 VISITS: THE FACE OF HOSPICE

Susan Balfour of MVI Compensation Systems briefly discusses some of the aspects of shaping visits to meet the needs of patients and families, as well as those of your organization.(11 minutes)