About Multi-View Inc.

Andrew ReedPresident and CEOAndrew is perhaps the most recognized and influential hospice financial figure in the United States. By trade, he is a CPA and systems analyst. Before MVI, he was the CFO for Hospice of Winston-Salem/Forsyth County, Hospice of Palm Beach, Cedar Valley Hospice, as well as others on a contract basis. He has personally visited hundreds of hospices over the years sharing and learning from their successes and failures. He has worked with 400+ hospices and has helped create some of the most financially successful hospice models ever.

David AshDirector of Benchmarking Operations David heads MVI Benchmarking operations at our Florida location. He is an expert in software integration, report design, and technical accounting solutions. He has personally trained hundreds of hospices on CYMA, F9, Crystal Reports and other applications since early 1999. His knowledge and vast experience with patient-management, accounting, payroll, and donor systems makes him one of the most sought-after consultants in this area. David is also a master of data repair and alternative technical solutions.

Jonathan JacksonDirector of MVIS Jonathan heads MVI Systems operations in Hendersonville, NC. He is a CYMA and F9 expert and master of data repair. He also leads a team responsible for preparing hundreds of Medicare Cost Reports every year.

John PowellAccounting & System Consultant John is an accountant with systems administration experience. Before joining MVI, he worked as a consultant for a variety of organizations (for-profit and not-for-profit) assisting them in developing custom financial reports and electronic information integration. His experience also includes preparation of Medicare and Medicaid Cost Reports for the nursing home sector.

Fred HansenCYMA Support Technician Duties include keeping CYMA installed and working properly for clients, and handling CYMA ordering. Also do some custom Crystal Reports programming. In addition I write documentation, am becoming more involved in Multi-View marketing efforts, and participate in general client care.

• Degree is a BA in Statistics from Cal Berkeley, with graduate work in Applied Mathematics at Western Carolina University.
• Am currently working toward certifications and/or degree in Web Design/Web Programming at Asheville-Buncombe Technical College. Am also a certified yoga teacher.
• Experience is 38 years in business automation dating back to punch cards. Have held every job there is in an IT department. Also have some background in project management and am a published author and poet.

Troy GehrkeF9 & CYMA Training/Support and Accounting ConsultantTroy works with clients regarding their F9, CYMA Training and Support. He is also on the MVI Team that prepares Medicare Cost Reports for our clients. Troy has a Bachelor of Science in Financial Accounting from the University of North Carolina at Asheville and thoroughly enjoys working with MVI’s Hospice clients.

Carolyn Hubbard Payroll Specialist Carolyn has over twenty years Human Resource/Payroll experience with a large multi-state corporation. Her experience includes managing the implementation of new HR/Payroll systems as well as the development of corporate benefit and payroll policies and plans. At MVI her focus is on Customer Support, creating custom F9 reports, helping clients with the Benchmarking tool as well as the other MVI tools and payroll or benefit questions.

Pam HartBenchmarking Consultant Pam works out of our Florida Benchmarking Office. She has an associate degree in Applied Science and is a Registered Respiratory Therapist. She accumulated over 15 years of clinical experience, and then branched out into management and customer service. She has worked and volunteered for hospices throughout her career. She assists our clients with installing our Benchmarking software and trains them to use it effectively. Exhibiting great skills of organization, problem solving and follow up, she is here to serve our hospice clients.

Chris Vicars MA Consultant Chris is our Management Application (MA) Consultant in our Benchmarking office in Florida. Her work includes the initial set up of clients' MA and training clients in its use, as well as ongoing client support. Prior to joining MVIB she worked for years in patient care as a Cardiac Technologist before deciding to make a career change to Accounting. Her background also includes a degree in Electronics Technology, and she is studying to complete her Bachelor's degree in Financial Accounting.

Cathy ErfurtBenchmarking Consultant Cathy is our Management Application (MA) Consultant in our Benchmarking office in Florida. Her work includes the initial set up of clients' MA and training clients in its use, as well as ongoing client support. She has an associate degree in Accounting. Her prior accounting experience has been in the banking and construction industries covering many areas including GL, Payroll, IT, and Regulatory Reporting.

Pam SmallMVI Partners Accountant Pam brings to MVI strong organizational skills and attention to detail. She has a Bachelor of Science degree from the University of NC at Chapel Hill and has also completed post-graduate studies in accounting.

Darlene Cohen MVI Partners AccountantDarlene came to MVI after 25 years in Supervision and Quality Assurance with Kimberly Clark and Steelcase, Inc. When Steelcase closed its Fletcher location in 2004, she took the opportunity to complete her education. While at Blue Ridge Community College in Flat Rock, NC she competed with Phi Beta Lambda at the state conference. She finished in the top two in Business Law, Financial Concepts, and Human Resource Management which led to her participating at the national level in 2007. She brings a love of finance and attention to detail to her work, and she likes building friendships with the clients she serves. When the debits and credits are not playing nice, the background in QA comes in handy too.

Darlene is married and a native of Henderson County. The apple of her eye, mostly, is her 16-year-old daughter Taylor who is avid about sports medicine and cheerleading

Maggie DesforgeAP Specialist

Patricia GaudetteTraining Coordinator

Aaron BlackmorControllerAaron handles the internal accounting for the Fletcher office and helps hospices with their challenging GAAP questions.  His prior experience includes auditing with a public accounting firm and financial consulting.  He earned his undergraduate degree in Accounting and his Master’s in Management Information Systems from Texas A&M University in College Station, TX.

Jason PitroffMedia Engineer

Susan BalfourDesign of Care ConsultantSusan Balfour is a nationally recognized expert on hospice regulatory and operational issues. Starting her hospice career in the mid-80s as the executive director of a North Carolina community-based agency, in 1977 she joined The Carolinas Center for Hospice and End of Life Care, a two-state association providing services to hospices in North and South Carolina, as Director of Regulatory and Clinical Affairs. In that role, Susan was responsible for monitoring regulatory changes, guiding membership in interpretation and implementation, and serving as a resource for regulatory and operational issues for the association's 90+ agency members. During this period she also chaired the Palmetto GBA Hospice Coalition, a group comprised of hospice provider and association representatives from the 16 states for which Palmetto GBA serves as the Medicare Regional Home Health and Hospice Intermediary.

A member of the National Hospice and Palliative Care Regulatory Committee for many years, Susan spent much of 2008 in national trainings preparing hospices for the first new Medicare Hospice Conditions of Participation since 1983.

In 2007, Susan joined Multiview Systems, Inc. and works on a range of productivity and operational issues with MVI clients. Of special interest to providers is Susan's very popular Shape of the Visit® material, available though on-site consulting, toolkit, or telephone support and, coming soon, its own website.

In 2009, after recognizing the hospice industry's need for expert regulatory monitoring, analysis and education, she is pairing up with Roseanne Berry and Charlene Ross to form Hospice Fundamentals, a unique tiered subscription service designed to allow hospices of all sized to develop and maintain regulatory competence throughout all levels of the operation.

Her educational background includes degrees in economics and nursing.

Deborah Dailey, MBAChief Executive Officer ConsultantDeborah Dailey has been a leader of hospice operations for more than 30 years. She has served as President/CEO of five hospice organizations in four states. She was responsible for the complete start up of three of these programs which included state licensure, Medicare certification, design of service delivery systems, hiring of staff and developing and implementing financial and IT systems. She also served as Vice President of Operations for the Central Region of Vista Care Inc. which included overall responsibility for the day to day operations of 19 sites located in four states.

In 1981 Deborah joined other hospice professionals and congressional leaders to develop the Medicare Hospice Benefit. Deborah has an MBA from Wake Forest University and has completed studies in International Business at Oxford University, Oxford, England. She is a founding member of the National Hospice Work Group and the North Carolina Hospice Work Group. She is past President of the Kentucky Association of Hospices, is an affiliate member of the American College of Health Care Executives and a member of the American Public Health Association.

As a nationally recognized expert in the start up, operations and management of hospice programs she is a sought after speaker, consultant, leadership trainer, and executive coach for health care organizations and their executives throughout the United States. Using her education and background in business, her commitment to the provision of excellent patient care, and her exceptional leadership skills Deborah focuses on the design, implementation and marketing of a system of care delivery that is both clinically effective and financially sound.

Malene Davis, MSN, MBA MVI Faculty

Perry Fine, MD MVI Faculty

I am leaving today feeling empowered and energized to go back and raise my lid