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The MVI Vendor Short List

We often get requests from hospices for names of experts in areas outside the scope of MVI, including patient-management vendors, service organizations, consultants, utility software, and other hospice-focused entities. Here is our “short list" of experts that we recommend to our clients. An individual or organization does not get on the Short List unless they have demonstrated excellence in customer service and quality of services. Here is our list of our most trusted individuals and companies that truly can help a hospice in their respective areas of expertise:

Wise Hospice Options - Grant Faubion A pharmacy benefit manager (PBM Network) designed specifically for hospice to improve drug utilization and reduce costs. Grant is a "boutique" pharmacy vendor does not desire to serve every hospice. In addition Grant is an expert in DME and Medical Supplies and will review a hospice's DME and Medical Supply costs for no charge.
Phone: 800.856.9757 or 405.285.1902
Email: gfaubion@wiseop.com
Donor Express – Bob Holder Donor Tracking Software. These folks have been doing this for a LONG time and provide excellent customer support. Donor Express has replaced Raiser's Edge in many hospice organizations. This system is also great for tracking Cash Receipts and integrates with CYMA out of the box!
Phone: 828.264.2577
Email: bob@donorexpress.com
Web: www.donorexpress.com
Hospice Partners on Call - Jan Trefzer HPOC is an after-hours triage for hospices seeking to outsource this function. This is a newer vendor but the reviews thus far are good. Definitely worth checking out.
Phone: 561.227.5259
Email: jtrefzer@hpoc.com
Web: www.hpoc.com
Optimum Hospice Solutions - Rita Burch & Heidi Owen Rita and Heidi are the "go-to" experts in the Volunteer area. Rita's hospice is also a consistent benchmark setting organization in terms of financial performance. Also, they also do a great job with feasibility studies.
Phone: 828.247.0979
Email: contact@optimumhospice.com
Web: www.optimumhospice.com
The Watershed Group - Patti Moore Patti is a highly trustworthy person and one of the most likable people you will ever meet! Clinical Review, Documentation, CONs, feasibility studies are all in her arena.
Phone: 352.495.2800
Email: pattimoore@thewatershedgroup.com
Professional Office Advisors - Russ Drafahl Expert advice regarding office supplies, especially ink and toner. This is the guy that invented Staples, Quill and most other office supply companies ink and toner recycling system. Russ will give a hospice an honest assessment of its office supply and equipment costs. Example: 40% savings with printing and other OEM items.
Phone: 319.330.8012
Email: russdrafahl@yahoo.com
ZipScan – Alan Jones When people attend our tough training events, they often ask about our grading scanner. The ZipScan is tough as a tank, easy to use and incredibly accurate. We can grade 80 CLP attendees, each with 4 answer forms, in less than an hour! If education is a big deal at your hospice, this is the system.
Phone: 801.947.0490
Email: allen@zip-scan.com
Hospice Fundamentals This is the company that Susan Balfour formed with Roseanne Berry and Charlene Ross. Comprehensive regulatory monitoring, analysis and expert support in a unique monthly subscription product affordable to hospices of all sizes… approached with common sense and years of practical experience.
Phone: 919.491.0699
Web: www.hospicefundamentals.com
Weatherbee Resources, Inc. These folks have done a great job in the compliance and documentation areas. They are great people, high integrity and have never disappointed in our book.
Phone: 866.969.7124
Web: www.weatherbeeresources.com
Hospice People, Inc. - Geri Chua Geri is our recommended expert regarding hospice billing. She works closely with MVI and we often send her out on our behalf when a hospice has a need in this area. Geri is a process specialist and looks at the process as well as the software…reducing many hospices AR to ultra-low levels.
Phone: 949.280.1723
Email: Gchua@hospicepeople.com
Deyta These guys do a great job with the FEHC and are THE preferred hospice provider of this service. High-trust people!
Phone: 800.893.1937
Web: www.deyta.com
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Anyone who is a leader in their hospice should take this course – Bar None. You don’t know hospice until you’ve been through this course.

~ Brian Murphy
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