The challenge is not in knowing what to do, but in doing what we know!
Has there ever been a time in your personal or professional career where you have gotten “stuck”? It seems you keep dealing with the same problems over and over. Or you can’t get seem to get agency results to move on financial, quality or service goals? In the famous words of Albert Einstein “Insanity is repeating the same action over and over but expecting a different result.”
These are days of insanity for many hospice programs as we continue to practice “hospice as usual” and somehow expect to get different results financially, on the Family Evaluation of Hospice Care [FEHC] scores or with employee engagement. It is time to get “unstuck.”
MVI has been leading the way over the past few years educating the hospice industry about the MVI Model; introducing the concept of intentional design in to all aspects of how we deliver hospice care. Just like with any new concept, some of us get it right away with after hearing it just once. But most of us adult learners, need to hear a new idea or concept 3-5 times before we really begin to make it our own.
MVI has always understood that we learn in different ways and offers a wide variety of methods to learn about the MVI Model; a four day intense classroom instruction experience, 30-60 minute Audio CDs that explore a specific dimension of the MVI Model and interactive webinars linking many hospices together in a virtual group learning environment.
And now, through MVI Partners, we are proud in introduce yet one more way for you to increase depth of understanding around the MVI Model plus jump start the implementation of the MVI Model at your agency. Results Oriented Coaching Services [ROCS] partners with your hospice to provide access to experienced hospice senior leaders who will work onsite with your leadership team designing and implementing the MVI Model customized to your hospice.
Think of the professional athlete who knows his performance, while good, can only move to excellent with focus, practice and discipline. The Results Oriented Coaching Services [ROCS] team member is like the “personal trainer” for your team sharing objective feedback, guiding change management, capturing best practices , providing “hands on” training and promoting accountability. Tapping into this external resource is like adding another seasoned senior hospice leader to your leadership team to help guide and structure implementation of the MVI Model into your agency’s operations. In these days of “doing more with less” – wouldn’t it be nice to add extra resource to focus on the changes that must come to remain financially viable with a high quality hospice experience?
The Results Oriented Coaching Services Team [ROCS] is based on hospice’s Interdisciplinary Team model; one of the most successful healthcare delivery models ever developed. Through your partnership with Results Oriented Coaching Services [ROCS], your agency gains access to a team of nationally recognized hospice leaders experienced in leadership development, regulatory issues, visit design, EMR implementation and financial management. Anchored by a primary Results Oriented Coach, these experts are accessed to consult with your agency as needed as part of our partnership agreement.
In last month’s the Flash Page, Andrew wrote about confidence; “Confidence is certainly one of the most important factors to consider when something must be accomplished that differs from present practices. Without confidence, people remain stuck in one place. Lack of confidence, fear, keeps them from being and doing new things.”
Partnering with the professionals who make up the Results Oriented Coaching Services [ROCS] team builds the confidence needed to make the leap from current reality to the intentional design of your hospice. We will journey with you, sharing insights gained from working with many hospice programs and providing guidance on the financial and operational impact of those tough decisions looming for all of hospice over the next couple of years.
Many MVI network clients, who have been referencing benchmarking on Percent Net Patient Revenue for years, are finding improved net income this year. These innovative hospices are well positioned to bring intention the design and delivery of their core services. These are the future leaders of hospice care in America.
Working with MVI Partners can put you in that elite group, sooner rather than later. The Results Oriented Coaching Services [ROCS] team is committed to supporting quality hospice programs achieve a sustainable financial model while improving quality of care to patients and families. You will not find a team more committed to or passionate about your success!
I would love to talk more with you about how we could be of assistance. Please feel free to contact Debbie Owen RN CHPN, debbie.owen@multiviewinc.com | Multi-View Partners, ROCS!
The challenge is not in knowing what to do, but in doing what we know! © November 2009
– by Debbie Owen
