Susan heads MVI Design of Care. She is the TOP consultant in clinical visit design, having helped multitudes of hospices in this area. Have you ever heard of "Shape of the Visit?" That's Susan! She has worked for the Carolinas Center for End of Life Care for many years and is recognized as one of the top people in the nation regarding hospice regulatory compliance. To pile more on, she is an RN, was a former hospice CEO, AND she has a degree in Economics... which makes her truly dangerous. A student of human behavior, she believes that hospices that design their care, educate their employees and insist on accountability will be the hospices that achieve our highest goals: delivery of extraordinary care, ability to recruit and retain top-notch employees, and long term economic sustainability.