News & Articles

Learning from the CNA
posted by MVI | Oct 12 2018 - 11:46am

A few weeks ago I was helping a Hospice build self-learning modules for nurses. We were filming a video for the nurse visit. It was . . . fine. All the points in the visit structure were there. Technically nothing was missed. But something was missing. Warmth. Touch. Caring. I asked who their best CNA was and could she come in. We gave talked with her a bit and got the following bits of information. Then we asked her to show us how she does a visit. It was quite moving. We filmed it of course, and now all the nurses at this Hospice will learn “touch” from this self-learning module.

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A Dozen Ways to Maintain Profitability during Census Fluctuations
posted by MVI | Mar 9 2018 - 7:36am

A Dozen Ways to Maintain Profitability during Census Fluctuations

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Top 10 Biggest Hospice Mistakes
posted by MVI | Mar 1 2018 - 6:57am

In 20 years of serving Hospice we’ve seen a lot of mistakes. One was the CEO who bought a cow for the Hospice. Another was the CEO who asked her CFO to create a 10-year budget. Sometimes you don’t know whether to laugh or cry . . . or just shake your head. Fortunately, nearly all mistakes are fixable--or you just live with them. But some mistakes can be fatal to an organization. We want to prevent that. And for many Hospices, we have. For many others, we’ve shared our experiences and helped prevent them from going down painful roads.

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BAD BAD Hospice Moves! - Reminders
posted by MVI | Mar 16 2017 - 2:13pm
  • NEVER choose the proportional method of Medicare CAP calculation when you have been grandfathered with a stream-lined method. This change will cost you
  • MILLIONS and MILLIONS in value as well as the fact that you can’t effectively manage patient LOS mix anymore. A truly dumb, dumb move no matter if you are or have been in CAP trouble…

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Hospice Visit Scenarios are Now Available!
posted by MVI | Aug 1 2016 - 1:17pm

MVI has trained hundreds of Clinical Managers and People Development staff using pre-recorded iPod/iPad/MP3 Visit Scenarios when we are teaching how to run an effective clinical lab. Five of these scenarios are now available!

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It’s OFFICIAL! June is “Bad Accounting Practices Awareness Month!”
posted by MVI | Jun 9 2015 - 12:51pm

We may not be issued MVI “black ribbons” but bad accounting practices go virtually undetected in many organizations. Follow this link to watch the video, Bad Hospice Accounting Practices, an excerpt from the most recent CFO Program.

THIS SHOULD BE VIEWED BY ALL CEOS!!!!!!! Why? Because the CEO is the REAL CFO as he or she holds the purse strings! Here is a list of what you should as well as what you should NOT be doing.

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People Development!
posted by MVI | May 14 2014 - 4:44pm

We've just posted the audio and PowerPoint slides for Andrew's recent presentation at the 2014 NHPCO Management and Leadership Conference. Titled: You Cant be Extraordinary Without an Extraordinary People Development Systems.

Visit our Audio Library to listen.

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posted by MVI | Sep 30 2013 - 10:27am

Best Practices are essential to be competitive. It doesn’t matter if they are “home grown” or come from elsewhere. You need a continual stream of them coming into your hospice as you evolve it. Entities that don’t want to change and adopt Best Practices get smashed in the long haul. Hospices that are always looking for Best Practices are thriving…always.

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BEST PRATICES... Are Never What the Masses Do
posted by MVI | Sep 30 2013 - 10:22am

It seems that someone is always trying to sell something. I grow weary of it…unless it is something I need. May God strike down MVI if we ever sell something to a hospice that is not needed! HOWEVER, as a leader, whether a CEO, CFO, Clinical Leader or any other asset manager, you are constantly selling ideas. I sell ideas hard if I am convinced the direction is more than marginally beneficial. That’s my job. It’s your job too. In fact, it is the 1st Duty of a leader. 

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CFOs! Are You Willing to Become an Outlier?
posted by MVI | Aug 12 2013 - 11:02am

I did not write the CFO Bible. My opinion is not significant...except for the fact that I have been a CFO, and have trained and witnessed more than a thousand CFOs at this point in my career. What should be important to you and your respective hospices is how competent you are as a CFO. 

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Program: People Development & the Model
“I am very excited to bring this information back to my agency. Although we are Home Health, the concepts and direction will definitely work!”
~Terri Sheehan, PSF Home Health