News & Articles

Learning from the CNA
posted by MVI | Oct 12 2018 - 11:46am

A few weeks ago I was helping a Hospice build self-learning modules for nurses. We were filming a video for the nurse visit. It was . . . fine. All the points in the visit structure were there. Technically nothing was missed. But something was missing. Warmth. Touch. Caring. I asked who their best CNA was and could she come in. We gave talked with her a bit and got the following bits of information. Then we asked her to show us how she does a visit. It was quite moving. We filmed it of course, and now all the nurses at this Hospice will learn “touch” from this self-learning module.

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90 Seconds with Andrew: One Careful, Sustainable Step at a Time
posted by MVI | Oct 24 2016 - 2:44pm

The first principle of the Model is that sustaining gain is more important than speed. You move one careful, sustainable step at a time. Click here to see Andrew's 90-second example of this principle.


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Hospice Visit Scenarios are Now Available!
posted by MVI | Aug 1 2016 - 1:17pm

MVI has trained hundreds of Clinical Managers and People Development staff using pre-recorded iPod/iPad/MP3 Visit Scenarios when we are teaching how to run an effective clinical lab. Five of these scenarios are now available!

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posted by MVI | Sep 30 2013 - 10:27am

Best Practices are essential to be competitive. It doesn’t matter if they are “home grown” or come from elsewhere. You need a continual stream of them coming into your hospice as you evolve it. Entities that don’t want to change and adopt Best Practices get smashed in the long haul. Hospices that are always looking for Best Practices are thriving…always.

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CEOs Have to “Get” People Development
posted by MVI | Aug 12 2013 - 11:38am

On July 22 & 23rd the hospice world moved forward as the most important topic was intensely explored! It is very difficult for me to comprehend how we overlooked the obvious for so long. Perhaps this is the nature of evolution. However, as the class moved through the challenging material, exercises and structures, you could palpably feel shifts happening. It became even clearer how a hospice’s People Development efforts could improve the care experience by thousands of percent. A world class training “experience” must be created.

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MCOs and ACOs Love the Model!
posted by MVI | Aug 12 2013 - 11:22am

An interesting trend is occurring with MCOs (Managed Care Organizations) and ACOs (Accountable Care Organizations) and their relationships with hospices. Many are choosing to partner with hospices that do the Model over those that don’t. My jaw has dropped repeatedly since the end of 2012 and throughout this year as I witness hospices using the Model to sell value to strategic partners. This means that many MVI clients are poised well! Yea!

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posted by MVI | Aug 12 2013 - 11:19am

If a hospice has moved from the paradigm of being “a provider of care” to that of being “a teaching organization” first and foremost, then teaching clinicians “how to teach” during the visit would be a topic that would receive tremendous intention. It should not be assumed that clinicians inherently have these skills. These teaching skills would be based on the methods employed by the most effective teachers that a hospice can find and the practices would be translated to the visit setting.

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CFOs! Are You Willing to Become an Outlier?
posted by MVI | Aug 12 2013 - 11:02am

I did not write the CFO Bible. My opinion is not significant...except for the fact that I have been a CFO, and have trained and witnessed more than a thousand CFOs at this point in my career. What should be important to you and your respective hospices is how competent you are as a CFO. 

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The Heck with the Middle! Become an OUTLIER!
posted by MVI | Aug 12 2013 - 10:49am

Are you an outlier? Though this term can carry a negative connotation in the reimbursement and regulatory worlds, here we are viewing it positively. It is an interesting topic to contemplate. Secretly, most individuals seek differentiation and want to be recognized, at least according to Maslow and his Hierarchy of Needs. Or we could cite Frankel in that we all seek meaning and purpose in our lives and would like to accomplish something noble and good.

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Program: People Development & the Model
“Andrew, thank you so much for sharing your wisdom with me. The Hospice world is ever-changing and I am and that we in conjunction with MVI and other Hospices are focusing on accountability, integrity and quality care for patients and families.  You are an interesting teacher and inspirational as well! I appreciated all the modes of training and the delicious food! I look forward to continuing our partnership and growing our Hospice! Thank you!”
Bethany Condit, Mountain Valley Hospice