Online Courses


Build Your Managers with Tough-Training from the Top Teachers in Hospice

MVI Tough-Training Modules teach Hospice clinicians and Managers how to balance purpose and profit in Hospice. These modules teach the "Why" of Hospice and build confidence in managers and future managers. All modules follow the "MVI Model" approach to Hospice management . . . the system that leads to unparalleled quality in Hospice along with high profitability.

Perhaps no other organization has meticulously considered and cared enough about the Hospice experience to breakdown and systematize everything from phone interactions to clinical visits to revolutionary bereavement to the economic welfare of the Hospice mission. After working with over 1,000 Hospices, MVI starts with Benchmarking for professional perspective and guides an organization all the way through the Model with its establishment of 1) Clear, 2) Impressive and 3) Sustainable Standards. Then via extraordinary People Development, a Hospice with near-flawless quality is created, where it can go “extended periods of time” and “thousands of visits” between complaints, service failures or documentation errors accompanied by phenomenal economic results. This is the reality in the Hospice world IF the practices of the 90th are adopted. In a healthcare world that is falling apart, there can be something that actually works… This can and should be your Hospice!  

These are the Learning Modules that can take your organization there.


1801 Hospice RN Visit Structure

This course provides foundational philosophy and structures for Hospice and Home Health visits by nursing staff. Learners will learn to inspire confidence in patient and caregiver by teaching care-skills and learn skills and structures that lead to a better patient-family visit experience.


1802 The Business of Hospice - part 1

1802 The Business of Hospice - part 1 provides nurses, social workers and other clinicians an understanding of the business side of Hospice and the roles of clinicians within that framework. This is part one of a two parts on the business of Hospice.


1803 The Business of Hospice - part 2


1804 Managing with a Model - part 1

All Hospices have a business Model of some kind. Sometimes it's a patchwork of unrelated departmental practices and individual clinician preference. Other times it's an intention design with a planned outcomes for patient, family and organizational financials. In this module you will:

  • Learn what a Model is and how managers use Models to create a high-quality patient experience and financial results that can sustain a Hospice organization through good years and bad.
  • Learn how people development is the key to all successful organizations (People development includes training, but is far more)
  • Prepare for management and managerial functions

1805 Managing with a Model - part 2


Program: People Development & the Model:
“I have no words to express my gratitude that our paths crossed. I am inspired and so energized to bring the Model Back to my agency and to develop Hospice Stars!”


Aimee Orr, Willamette Valley Hospice