Virtual Tough Training – Inpatient Units and the Model – February ’24 – VIDEO

An Inpatient Unit is far more than a building—it is a SYSTEM. In this 2024 Tough Training, Andrew Reed explains why the greatest determinant of an IPU’s success is not simply its construction, but the careful integration of The Model into every aspect of its design, operation, Leadership, and Clinical Care. Drawing from decades of experience, Andrew presents the measurable Success Patterns that consistently produce healthier cultures, stronger Economics, and extraordinary Patient and Family experiences.

Throughout the training, Andrew emphasizes that World-Class IPUs are built through intentional design, meticulous planning, Objective Accountability, and a relentless commitment to continuous improvement. Rather than viewing the facility as a collection of departments or tasks, he shows how every structural decision influences the entire organization—and why applying The Model creates an integrated SYSTEM where Patients, Families, Staff, and Leadership all benefit.

What the Training Covers

• The Proven Structural Moves of Successful IPUs
  Applying repeatable systems and processes rather than depending on individual effort, personality, or improvisation.
• GIP Census, Patient Mix, and Financial Modeling
  Calculating break-even performance, occupancy requirements, GIP targets, respite capacity, staffing costs, and the unit’s financial “magic number.”
• The Perfect IPU Experience
  Structuring patient care, family involvement, communication, documentation, and every detail of the unit around a clearly defined Standard.
• Leadership, Staffing, and Daily Management
  Defining the IPU leader’s authority, establishing intelligent staffing patterns, managing shifts, and using daily tools to maintain control of performance.
• Referrals, Admissions, and Community Confidence
  Strengthening referral behavior, avoiding practices that scar referral sources, improving admission responsiveness, and positioning the IPU as a true SPECIALTY UNIT.