The Model

The Model™ is the creation of

a high-quality predictable experience for every patient, every time, that is financially balanced… and if done well will be phenomenally  profitable.

“The Model” is a modern approach to Hospice management which creates a high-quality, predictable experience that is financially balanced. The Model helps Hospices bring meticulous intention to virtually every aspect of the care experience including phone interactions, visit structures, team design as well as to indirect areas that support the frontlines of care.

The heart of the Model is People Development as it is impossible to be an extraordinary organization without developing extraordinary people leveraged by extraordinary tools. The innovations contained in the Model have helped create some of the most successful Hospice platforms in the history of the movement resulting in some of the highest valuations based on top-tier quality scores combined with phenomenal economic performance.

The primary areas of design work include:

• People Development Design
• Visit Design
• Phone Interaction Design
• Team Design
• Product Design
• Supporting Services Design 
• Revolutionary Bereavement Design