Benchmarking → System Solutions → TURNAROUND.A Hospice can go from strong to struggling faster than most Leaders imagine—and it can also TURN AROUND faster than most believe possible. In this Empowerment Hour, Andrew walks through a real not-for-profit Hospice that declined from strong performance and substantial reserves to the brink of sale, then rebuilt itself […]
Speed → Compassion → Better EXPERIENCE. The Admission is the family’s FIRST real experience of your Hospice—and too many organizations make it exhausting. Nancy Mueller challenges the traditional four-hour Admission and asks Leaders to redesign the entire process from one place: the Patient & Family Chair. The family may have spent all day waiting for […]
Directional Correctness → Standards → EXTRAORDINARY. Every Hospice has a choice: do what is RIGHT—or do what is EASY. The easy road leads back to the herd, the average, and the familiar ways of doing things. The harder road—the aspirational road—means establishing Standards, facing Reality, adopting proven Systems, holding people Accountable, and intentionally creating an […]
Less Meeting → More FOCUS → Get Things DONE.If your Leaders are spending their lives in meetings, something is WRONG. Kent Brooks takes on one of the most accepted sources of organizational waste: meetings that occur too often, last too long, wander down rabbit holes, involve the wrong people, recycle the same issues, and still […]
Leadership: What is It? Leadership: Turnover is DIRECTLY Linked to the Leader Leadership: Types of Leadership Leadership: The Burden of Leadership Leadership: and Its Link to Personal Growth Leadership: Conditions for Success Leadership: Meetings Leadership: Systems, Processes, & Standardization Leadership: Professional Judgement Leadership: Realities
TRUTH → Leadership → The FUTURE. “All organizations NEED Leaders as they are always in short supply…” Yet the qualities that make a Real Leader effective are rarely discussed with enough depth. In this COMPLETE program, Andrew brings the entire Leadership discussion together—Humility, Intelligence, Risk, FOCUS, Communication, Accountability, Judgment, Standardization, Compensation, People Development, personal growth, […]
The Model → Integration → Exponential RESULTS. Former Hospice CEO Kent Brooks has seen The Model from BOTH sides—as a CEO using it to transform an organization and later as part of MVI helping other Hospices do the same. His biggest lesson? The individual elements of The Model should not be treated as isolated projects. […]
Vision → Systems → HABITS. The Model is comprehensive because Hospice is comprehensive. It reaches Clinical Operations, People Development, Finance, Compliance, IT, Marketing, Volunteers, Bereavement, Compensation, Leadership—and the Systems connecting all of them. Andrew breaks the “big pill” into practical implementation paths and shows how to move The Model from an IDEA into the day-to-day […]
SMART Measurement → FOCUS → RESULTS. FOCUS is the key to virtually all success. Yet many organizations destroy FOCUS by drowning their Leaders in hundreds of measurements. Andrew shows how a small number of intelligent measures can reveal whether Quality, people, operations, and economics are genuinely working—and give a Clinical Leader a clear work plan […]
