Tough Training

Training Description:

People Development & the Model Workshop

Click here to register.

How can a Hospice be extraordinary without having an extraordinary People Development program? The truth is, it can’t. A Hospice cannot become an Outlier that lives in the extremities of the bell curve without effective and efficient Talent 1) Attraction, 2) Selection, 3) Development and 4) Retention processes. This truly revolutionary workshop FOCUSES on creating a World-Class training system for your organization where the paradigm of the Hospice changes to that of a “teaching organization” first and foremost. In this fascinating program, we will explore the teaching practices of Master-Class teachers and organizations in-depth and how these practices translate to a Hospice organization. How to Teach Perfect Visits with Perfect Documentation and Perfect Phone Interactions will receive extreme emphasis as these are essential in order to create an extraordinary service experience. The workshop is directed towards the CEO and anyone that instructs, coordinates training or should be teaching at a Hospice such as the COO, senior leadership and Clinical Managers. People Development IS the center of your Hospice universe as the mission is only accomplished through people. In our humble opinion, it is a fantasy to think otherwise.

NASBA CPE hours: 8

Learning Objectives:

  • Describe the utter importance of moving to the paradigm of a teaching organization first and foremost.
  • Learn the methods of Master-Class teachers and organizations.
  • Describe how to construct an innovative, effective and efficient People Development system with special emphasis on teaching the Visit and Phone Interactions, two of the areas that must be addressed to create an extraordinary customer experience.
Closing:

Price - $1,750 per participant. MVI offers a $250 discount for participants that register 1 month prior to a program. This helps us with planning as we try to provide high-quality events with tremendous attention to the details of the experience.

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

Faculty:

Andrew Reed, CPA

Cost:

$1,750 per participant ($250 discount with early registration)

Level:

Intermediate

Method:

Group Live

Prerequisites:

None

CPE Hours:

8 CPE Hours

Training Description:

Compensation & the Model

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Compensation is your LARGEST cost. Yet most organizations use traditional methods and get traditional results. Compensation is the most POWERFUL STRUCTURAL tool a Manager has to create a happy and productive work atmosphere with ultra-strong Accountability. This workshop is for the most forward-thinking Hospices. 100% of Hospices that operate in the 90th percentile have great compensation systems. Yes, 100%!  A Hospice’s most dramatic advances in quality and profits will come from movements of Talent and the compensation of that Talent. A great compensation system makes management VASTLY easier. Compensation systems also directly impact an organization’s People Attraction and Retention system. Talent must be retained over the long-term as the turnover of Talent is the biggest destroyer of quality. A great compensation system is a key! Get rid of the “poverty mindset” regarding how you reward staff! Why not pay better than the hospital or other healthcare entities! Compensation is the fastest way out of financial troubles, as well as one of the most effective structural means to create a healthy Hospice culture. You will need a laptop with Microsoft Excel. Compensation was the beginning of MVI and where we started as a company. MVI only holds the Compensation & the Model Workshop annually. This is a 1 day program, and times are listed in Eastern Standard Time.

CPE hours: 8

Learning Objectives:

  • Explain how to use compensation as a tool to shape behavior & culture.
  • Identify the mechanics of a great compensation system.
  • Discover how to rollout a new compensation system.
  • Breakout: Work with the Excel compensation Models we provide.
Learning Objectives:
  • Using Compensation as a Tool to Shape Behavior & Culture
  • The Mechanics of your Compensation System
  • How to Present a Change in Compensation
  • Implementation of a Performance Compensation System
  • Breakout: Working with Your Data
Closing:

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

 

Faculty:

Andrew Reed, CPA, MVI Staff

Cost:

$1,750 ($250 discount for early registration by July 17th)

Level:

Advanced

Method:

Virtual Live

Prerequisites:

None

CPE Hours:

8

Training Description:

Inpatient Units & the Model

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This program covers the Best Known Practices to-date regarding the management of Hospice IPUs so that they can be financially viable based on our work with 174+ IPUs. This program also has direct application to Continuous Care programs. Have a laptop with Microsoft Excel, the reports you currently use to manage your IPU, Medicare rates (GIP, Routine, CC), average hourly rate by discipline and cost information regarding your Hospice’s current IPU operations. This is a 1 day program, and all times are in Eastern Standard Time.

CPE hours: 8

 

Learning Objectives:

  • Demonstrate perspective on current Hospice IPU financial results.
  • List the primary factors of Hospice IPU success.
  • Explain the Best Known Practices regarding IPU profitability.
  • Breakout: Work with your data to develop a Model specifically for your IPU operations.
Learning Objectives:
  • Gain Perspective on current hospice IPU financial results.
  • Learn the Primary Factors of hospice IPU success.
  • Discover the best known practices regarding IPU profitability.
  • Breakout: Working with Your Data to develop a Model. specifically for your IPU operations.
Closing:

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

 

Faculty:

Andrew Reed, CPA, MVI Staff

Cost:

$1,750 per participant ($250 discount with early registration)

Level:

Advanced

Method:

Virtual

Prerequisites:

None

CPE Hours:

8

Training Description:

Click here to register.

 

UPDATED FOR THE HOSPICE MEDICARE CARVE-IN: This is an executive retreat that helps CEOs become aware of what Outliers are doing…because you have to see it in order to build it! This is a pragmatic program which would benefit any Executive Level person. It is a humble and open program where, as a group, we can delve into the biggest frustrations and challenges we face as Hospice CEOs leading an organization. There is a deliberate concentration on the practices of the 90th percentile as they tend to make all work and management easier…which is of great relief for all in the organization!

NASBA CPE hours: 8

 

Learning Objectives:

  • Evaluate and become aware of the practices of the 90th percentile.
  • Explore Attraction and Retention of Talent practices.
  • Distinguish between mediocre and World-Class performance.

List the few specific actions known to move a Hospice into the 90th percentile statistically.

Learning Objectives:
  • Become aware of the practices of the 90th percentile
  • Explore the Attraction and Retention of Talent
  • Distinguish between mediocre and World-Class performance
  • Discover the few specific actions known to move a Hospice into the 90th percentile statistically.
Closing:

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

Faculty:

Andrew Reed, CPA

Cost:

$500

Level:

Advanced

Method:

Virtual

Prerequisites:

Senior Leadership

CPE Hours:

8

Training Description:

Click here to register.

The Extraordinary Clinical Manager Program is a REVOLUTIONARY and rigorous 1 day program with laser-beam FOCUS on the Management skillset needed to be a TRUE Professional Hospice Manager. There is nothing else like it. The program will show how to make work as well as the job of being a Clinical Manager much EASIER based on what the 90th percentile Managers do! Up to 70% of an employee’s development/morale/retention is based on the immediate supervisor as all front-line staff take their behavioral/performance cues from this position! Therefore, a Hospice “doing the Model” will recognize this fact and build its strength/quality around creating top-rung Clinical Managers supported by amazing structures that transform the job of management! 

 

The program focuses on skills such as

  • How to Teach Perfect Visits with Perfect Documentation
  • How to Teach People Accountability
  • How to Manage to the Model even with Fluctuations in Patient-Volume
  • Attraction and Retaining Talented Clinicians
  • How to Manage with NPR Percentages
  • How to do the 1st Duty of a Manager
  • TOP Meeting Methods

 

NASBA CPE hours: 8

Learning Objectives:

  • Explain the 1st Duty and why it is so important.
  • Explain how to make the job of Clinical Management, EASIER and thus attractive.
  • Demonstrate how to teach Perfect Visits with Perfect Documentation.
  • Describe a True Professional Hospice Manager that is able to distinguish between poor, mediocre and World-Class quality and performance.
Learning Objectives:
  • Explain the 1st Duty and why it is so important.
  • Explain how to make the job of Clinical Management, EASY and thus attractive.
  • Demonstrate how to teach a clinical visit, phone skills and documentation structure.
  • Become a true Professional Hospice Manager that is able to distinguish between mediocre and world-class performance.
Closing:

MVI offers a $250 discount for participants that register 1 month prior to a program. This helps us with planning as we try to provide high-quality events with tremendous attention to the details of the experience. Advanced Preparation: Study Materials and a study aid Pre-Exam containing content similar to the Exam used in the program will be emailed approximately 1 month before the event upon receipt of payment.

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

Faculty:

Andrew Reed, CPA

Cost:

$1,750 per participant ($250 discount with early registration)

Level:

Advanced

Method:

Group-Live

Prerequisites:

None

CPE Hours:

8 CPE Hours

Training Description:

Click here to register.

The CFO Program has proven to be an EFFECTIVE advancement system for CFOs. The CFO is armed with some of the most persuasive information in the organization, the quantified facts of the business…data! The underlying reality is that the economic model MUST work. To be effective, the CFO must accurately quantify the current state of the organization, interpret the situation with predictive insight, formulate strategies, and influence others to execute positive action. The EVIDENCE of an effective CFO is in the numbers!  An effective CFO can help a Hospice be radically successful.  A poor CFO can help a Hospice out of business. Participants undergo a sequence of testing, training, and retesting until the subject matter is mastered. Participants will have 6 opportunities to score 100% in order to pass the 300 question exam which includes Hospice scenarios, best practices, and measurements over the 2½ days. 

NASBA approved: TBD CPE hours.

 

Learning Objectives:

  • Explain the importance of using an economic model
  • Identify key measurements & metrics
  • Distinguish between mediocre and world class performance
  • Describe key attributes of being a top CFO
Learning Objectives:
  • The Mindset of an Effective CFO
  • The Measures and Metrics of Hospice Operations
  • What are Good Numbers
  • Scenario Analysis
  • Best Practices
  • About MVI tools
Closing:

The difficulty of the program is relative to the talents, preparation, and skills of the individual. Successful participants should feel EMPOWERED and CONFIDENT in what they KNOW. This is a difficult program and upon completion, participants should have a great sense of achievement. Andrew will conduct the program. The cost of the 2 day program is $2,250 per participant. MVI offers a $250 discount for participants that register 1 month prior to a program. This helps us with planning as we try to provide high-quality events with tremendous attention to the details of the experience.

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

CEOs are also welcome. Participants will be tested on computer skills on-line before or after the program.

Faculty:

Andrew Reed, CPA

Cost:

$2,250 per participant ($250 discount with early registration)

Level:

Intermediate

Repeat Attendee Cost:

$600

Method:

Group Live

Prerequisites:

None

CPE Hours:

TBD CPE Hours

Training Description:

Click here to register.

The Proprietary Model Workshop is a 2-day transformational program where Andrew guides an individual Hospice or Healthcare system through the design of its proprietary Model. The Model is an approach to operating a Hospice as an integrated, coherent and coordinated “system of care” that creates a high-quality, predictable experience that is financially balanced. Andrew’s role in this unique program is to keep a Hospice’s team FOCUSED, clock management and to introduce insights gained from experience with hundreds of Hospices. Andrew will press to make sure the team walks out with the key Model parameters and Accountability established. This program is a cost-effective way to unify your team and establish long-term organizational structures that have helped Hospices set the benchmarks in quality as well as economic performance. 

NASBA CPE hours: 16

 

This event is scheduled by individual Hospices.

Learning Objectives:

  • Explain the Model, how it works and WHY we do it.
  • Explain the predominant drivers of human behavior.
  • Develop an integrated, coherent Model with FOCUS on People Development that teaches the Perfect Visits with Perfect Documentation, Perfect Phone Interactions, Financial Balance and creates a Workplace that Attracts/Retains Talent.

Email us to get your hospice signed up!

Closing:

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

Level:

Intermdiate

Method:

Group Live

Prerequisites:

None

CPE Hours:

16 CPE Hours

Training Description:

Click here to register.

Board of Directors: The Hospice of Tomorrow Program is normally a half-day retreat that addresses current realities, issues and trends. Then the program then shifts to bringing awareness of the strategic and tactical innovations of the Hospices that are leading our movement. The goal of this program is to provide a candid, no-nonsense dialogue concerning how a Hospice can position itself TODAY for what will be needed in the FUTURE based on quantified Best Known Practices. This program will also provide an inspirational vision of the Hospice of tomorrow. The Board of Directors usually makes some of the most important strategic decisions of a Hospice. This program will help a Hospice avoid catastrophe and unnecessary missteps as well as arm Board members with a genuine grasp of what needs to be done to become a top-rung Hospice.  Scheduled individually by individual Hospice programs. Andrew also spends a half-day with staff and leadership if requested.

This event is scheduled by Hospices individually.  Email us to get your Hospice Signed Up!

 

Closing:

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

 

Faculty:

Andrew Reed, CPA

Cost:

$8,000 plus manuals if requested

Level:

Intermediate

Method:

Group Live

Prerequisites:

Leadership Experience

Training Description:

Click here to register.

This 1-day program is designed to bring the latest insights and advancements in the Model to Hospices that have done a Model Workshop and would like to reinvigorate or take it to the next level. We recommend doing this every 2 years. Like all things that are alive, the Model evolves over time and increases in depth and power. Specific things that this workshop focuses on is increasing Accountability, People Development, Compensation and incorporating specific tools based on the realities of human behavior to create the high-quality, predictable experience for every patient, every time that the Model is all about. A Model that is not only financially balanced, but heck…is phenomenally profitable economically!

NASBA CPE hours: 8

 

This event is scheduled by individual Hospices.

Learning Objectives:

  • Explain the Model and make sure the Model is understood.
  • Explore the latest developments and insights of the Model with special emphasis on Standards and Accountability.
  • Discover and apply new energy and how to reinvigorate your Model.
Closing:

For more information regarding administrative policies such as refunds, cancellations and complaints, please contact Multi-View Incorporated Systems at 828-698-5885.

Faculty:

Andrew Reed, CPA

Level:

Intermediate

Method:

Group live

Prerequisites:

None

TESTIMONIAL

“You ROCK! Thank you so much on what you are doing for our Hospice! We are on the road to SUCCESS with MVI’s partnership! We Love You and your TEAM!”

 

Kristie Merton, Hospice of Marshall County