Accountability – Presented Live at the 2015 NHPCO MLC – MP3
Hospices are NOT historically very good at holding people accountable. Hospice people tend to be non-confrontational. Couple this with the fact that most Hospice managers have NOT been trained specifically in Accountability nor how to use “structures” of Accountability, and there is little wonder why so many hospices struggle in terms of predictable, high-quality and great operational results. This 60-minute program is designed to state the problem clearly and provide absolutely pragmatic methods (structures) a Hospice can implement to drastically improve Accountability.
- Understand, on a profound level, the utter importance of Accountability and why it cannot be solely based on the “personal inspection of work.”
- Understand the value of establishing clear, impressive and sustainable standards and how these standards enable the utilization of “self-control” to vastly increase Accountability.
- Explore many structural accountability methods utilized by Hospices that routinely operate in the 90th percentile.
We hope this messages helps.