Just the other day, we were in a meeting with a client, and he says, “COVID has exposed our indirects.” He went on to say that some of his indirect staff who are presently working from home are finished with their work much sooner than when they’re in the office. What does this mean?
- It might mean that office culture as we have created it is not an efficient model for productivity. Maybe having all our departments clustered for “easy access” isn’t as wise as we think.
- It might mean that in an 8-hour day, we feel compelled to fill it with something, whether necessary or not.
In either case, we’ve created a system that encourages uneccesary work, interaction, or both. I ran across this question in some readng the other day: Am I inventing things to do to avoid the important?