E-Normous Library

Best Known Practices

Phone Interaction Design - 19.0 - PDF

Phone Interaction Design Template - 18.0 - WORD

TESTIMONIAL

Program: People Development & the Model
“This program requires the attendee to step out of their comfort zone and take a HARD look at their practice of training…and to realize it is often done very poorly.”
Bobbi Len, Northern Illinois Hospice