Meet the Team

Multi-View Incorporated Systems

Andrew Reed, CPA/System Analyst, Hospice Consultant
President and CEO

Andrew is one of the most influential people in the United States regarding the business operations of Hospice. He is perhaps best known for “the Model” - a modern approach to Hospice management which creates a high-quality, predictable experience that is financially balanced. The Model helps Hospices bring meticulous intention to virtually every aspect of the care experience including phone interactions, visit structures as well as indirect areas that support the frontlines of care. The innovations have helped to create some of the most successful Hospice platforms in the history of the movement resulting in the highest valuations, quality scores and phenomenal economic performance. Andrew has worked with over 850 Hospices over the past 20+ years.

Andrew formed Multi-View Incorporated (MVI) in 1996 to provide assistance to Hospices specifically in the business area. Since then, MVI has multiplied into several different companies including MVI, MVI Systems, MVI Benchmarking and MVI Media. Andrew has personally visited hundreds of Hospices.

Bill Taylor, CPA
Manager of Magic! Services

Bill Taylor joined MVI in 2011 and found a home. He’s a CPA, Hospice consultant, and helps clients implement their Model, including their compensation systems and Hospice accounting practices.  Bill manages the MVI Magic! service, meaning he’s usually on the road working directly with clients who want to more quickly raise their quality and improve their financials. He’s been called MVI’s “Minister of Magic!”  Bill can be found at many MVI Conferences and Workshops soaking up the electricity created when Andrew teaches Hospice leaders the business of Hospice.


Network Team

Troy Gehrke
Manager of Network Services
Troy works with clients regarding their F9, CYMA Training and Support. He is also on the MVI Team that prepares Medicare Cost Reports for our clients. Troy has a Bachelor of Science in Financial Accounting from the University of North Carolina at Asheville and thoroughly enjoys working with MVI’s Hospice clients.


Michelle Ellsworth, CPA
General Manager
Michelle is a CPA with Health Care, consulting, management and audit experience. She works with clients regarding their F9, CYMA Training and Support and is on the Cost Report Team!  She’s also MVI’s go-to for Excel-related heavy lifting.  Michelle loves to assist clients in implementing their Vision using the MVI Model!

John Powell
Accounting & System Consultant
John is an accountant and Hospice consultant with systems administration experience. Before joining MVI, he worked as a consultant for a variety of organizations (for-profit and not-for-profit) assisting them in developing custom financial reports and electronic information integration. While formally retired, John continues to work with Multi-View during the busy Medicare Cost Report season.

JT Lapp
Systems Analyst, Model Teacher & Tech Guru 
JT joined MVI after working in the world of Information Technology for over 10 years. His experience in process improvement & working with different systems makes JT the perfect person to oversee MVI’s MagicViews! & to help our clients implement their Model through our Magic! service. JT’s technical experience also helps MVI clients keep their CYMA and F9 working optimally.


Kevin Rickert
IT Specialist
Kevin is one of MVI's IT Specialists. He handles the bulk of CYMA and F9 troubleshooting. He also manages the Multi-View website.



Rahma Brown
Accounting and Systems Analyst
Rahma is an Accountant. She handles CYMA, F9, supports Payroll functions, and is also on the Cost Report Team. A world traveler by the age of 11, Rahma has many stories to tell. She smiles while on the phone and likes to make our clients smile as well!



Nancy Mueller,
Systems and Model Analyst
Nancy joins the MVI team after spending several years as an MVI client in the world of Hospice finance. She provides support for CYMA, F9, supports Payroll functions, and is a member of the Cost Report Team. She has a Bachelor's of Business Administration with a specialty in Account from St. Mary's College. Notre Dame, IN.


Wayne Redden
Chief Media Engineer
Wayne heads up MVI's media services. He is an accomplished musician and audio engineer; having earned a bachelor's degree from Berklee College of Music in Boston, MA. After graduated in 2015, he went on to work at multiple recording studios & live-music venues in Western North Carolina. Wayne loves being able to inject his creative energy into the MVI projects he's involved with!


Micah Taylor
Media Production Engineer
Micah assists MVI's media services.



Jim Fischer
Partner Development

The most recent addition to the Multi-View team, Jim is unique in that he is neither an IT guru nor an accounting whiz.  But he does bring extensive experience in sales and marketing, customer care, and outside-the-box thinking!  For the past 8 years Jim has been privileged to work with and serve Hospice specifically, and now is honored with the high calling of making certain every hospice knows—and understands the value of a relationship with!—MVI.




Multi-View Incorporated Benchmarking

David Ash
Director of Benchmarking Operations
David heads Multi-View Incorporated Benchmarking. He is an expert in software integration, report design, and technical accounting solutions. He has personally trained hundreds of Hospices on CYMA, F9, Crystal Reports and other applications since early 1999. His knowledge and vast experience with patient-management, accounting, payroll, and donor systems makes him one of the most sought-after consultants in this area. David is also a master of data repair and alternative technical solutions.


Ember Pappas
Benchmarking Consultant
Ember is our Management Application (MA) Consultant for Benchmarking. Her work includes the initial set up of clients' MA and training clients in its use, as well as ongoing client support. She currently holds an Associates Accounting degree and is working on completing a Bachelor’s degree in Accounting. She comes to MVI with a background in education. Her love of learning and helping others lead her to take a position as a tutor in Accounting, (Mathematics, Statistics, & Economics) while in college. She is known for her ability to teach, finding new ways to explain things, and being approachable.


Greg Ash
Benchmarking Consultant
Greg is our Benchmarking Application (BA) Consultant, assisting clients with the installation of the BA on their computers, and providing detailed training on the system. Greg also provides technical support for issues clients may experience when using the system. Greg has 9 years of experience in the I.T. field, working with a wide range of organizations and systems.


Melissa Sheehy
Benchmarking Consultant
Melissa is one of our Benchmarking Application (BA) Consultants providing detailed training on the BA, and assisting clients with the installation of the BA on their computers. She currently holds a Bachelor’s degree in Accounting and is working on a second Bachelor’s degree in IT from Indian River State College.


“The training was EXCELLENT! I really enjoyed learning how important Spirituality was in the success of an organization. I was challenged to improve my skills and those within my department and agency. The conference site is wonderful and being surrounded by nature is calming. It was nice to spend time learning in an environment with minimal to no disruptions. The food was excellent!”


~Jessica Duffy, Hospice of Southern Maine