MVI is introducing Self-Learning Modules for MVI Network Hospices! If a Hospice that only Benchmarks with MVI desires access to these, it would simply need to upgrade to Network.
These modules enable a Hospice to incorporate MVI audio/visual presentations to augment individual as well as group instruction. The focus of these Self-Learning Modules is Hospice MANAGEMENT! Hospices need to be developing top rung Managers at every level of the organization if they are ever going to become world-class. Anything else is a fantasy!
All front-line clinicians take their behavior and performance cues from the immediate supervisor. The immediate supervisor also determines staff morale and the retention of Talent. Turnover, the #1 destroyer of value, should be 10% or less to justify any real claim of being a quality Hospice.
These Self-Learning Modules can be used by Hospices to reinforce learning and include a quiz (knowledge evaluation) at the end of each module. Unless Student learning has been evaluated, NO TEACHING has been considered done in top teaching environments as most Students will have missed virtually all of the major points unless the learning has been evaluated and they are held Accountable for their learning.
Important topics have been covered such as:
- The Business of Hospice (All Staff Version)
- The Business of Hospice (Executive Level)
- Team Design (Financial)
- Support Services Design (Financial)
- The 3 Characteristics to Seek in All Leaders & Managers
- What is the Model?
- What the Model is Not
- What is an Outlier!
- How to Teach the Visit
- How to Teach Phone Skills
- Standards & Accountability
- The Foundation of Memory and Recall
- Overview of People Development
- System 7
- People Attraction Process
- People Selection Process
- People Development Process
- People Retention Process
- Retention of Staff
- How the Model Changes Marketing to Increase ADC by 100%
- Revolutionary Bereavement Design
The Self-Learning Modules can be accessed on our website here: www.multiviewinc.com/library/self-learning-modules You will need to be logged in to access these modules as access is restricted to Network clients.
As a sample, here is the first Self-Learning Module:
For Hospices that have done the Proprietary Model Workshop or People Development & the Model Program, the idea of creating Self-Learning Modules is a fundamental component of “doing the Model” as it is the first step of System 7, the system in which a Hospice teaches the Standards of the organization. So let’s review. What is System 7? It is:
Seven Step Training Method
System 7 – Teaching Well
- Issue Self-Learning Module
- Tell – The Why & How
- Show – Visual
- Test – Evaluate Learning
- Practice – Demonstrate
- Evaluate Practice – Test
- Certify/Annual Recertification
When implementing Standards, System 7 is the best system known-to-date for moving ideals into practice. This combined with Uniform Accountability for any deviation from the organizational Standards is what enables a Hospice to create a world of non-exception where the Standards are performed 100% of the time, on a day-to-day basis. System 7 is applied to each and every Standard so an organization removes the excuse “I didn’t know that” forever. All Standards must be (1) Clear, (2) Taught Well and (3) Have Uniform Accountability attached to any behavior or performance that is not to Standard in order to create this world of “non-exception” where things like documentation have ZERO defects in quality or timeliness at a Hospice for months at a time and where there are large blocks of time between “service failures.” If you don’t believe this is possible, the Standards of your organization simply are not high enough. You need to raise your Standards!
We hope you like these modules! We filmed for 8 days and captured what we believe are topics that will help our Network clients in the #1 Strategic Direction, which is People Development, the place where all quality is created. These modules also will help Hospices gain a vision for creating their own! We will be uploading new Self-Learning Modules every week as more are completed!
Serving from a place of Love for all ~ Andrew, CEO & Chief Teaching Officer