The Model™

The Model™ is the creation of

a high-quality predictable experience for every patient, every time that is financially balanced... and if done well will be phenomenally  profitable.



"The Model" is a modern approach to Hospice management which creates a high-quality, predictable experience that is financially balanced. The Model helps Hospices bring meticulous intention to virtually every aspect of the care experience including phone interactions, visit structures, team design as well as to indirect areas that support the frontlines of care.

The heart of the Model is People Development as it is impossible to be an extraordinary organization without developing extraordinary people leveraged by extraordinary tools. The innovations contained in the Model have helped create some of the most successful Hospice platforms in the history of the movement resulting in some of the highest valuations based on top-tier quality scores combined with phenomenal economic performance.

The primary areas of design work include:

  • People Development Design
  • Visit Design
  • Phone Interaction Design
  • Team Design
  • Product Design
  • Supporting Services Design 
  • Revolutionary Bereavement Design

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MVI provides the training, conceptual framework and many of the supporting systems needed to create and sustain The Model™ at your Hospice. This is “the formula or recipe” we recommend based on years of experience assisting, observing, and measuring hospices.

Contact us about The Model. Click here to email, or call 828-698-5885 for more information.


Program: People Development & the Model:
“Andrew, thank you so much for sharing your wisdom with me. The Hospice world is ever-changing and I am and that we in conjunction with MVI and other Hospices are focusing on accountability, integrity and quality care for patients and families.  You are an interesting teacher and inspirational as well! I appreciated all the modes of training and the delicious food! I look forward to continuing our partnership and growing our Hospice! Thank you!”


Bethany Condit, Mountain Valley Hospice