The Model™

The Model™ is the creation of

a high-quality predictable experience for every patient, every time that is financially balanced... and if done well will be phenomenally  profitable.



"The Model" is a modern approach to Hospice management which creates a high-quality, predictable experience that is financially balanced. The Model helps Hospices bring meticulous intention to virtually every aspect of the care experience including phone interactions, visit structures, team design as well as to indirect areas that support the frontlines of care.

The heart of the Model is People Development as it is impossible to be an extraordinary organization without developing extraordinary people leveraged by extraordinary tools. The innovations contained in the Model have helped create some of the most successful Hospice platforms in the history of the movement resulting in some of the highest valuations based on top-tier quality scores combined with phenomenal economic performance.

The primary areas of design work include:

  • People Development Design
  • Visit Design
  • Phone Interaction Design
  • Team Design
  • Product Design
  • Supporting Services Design 
  • Revolutionary Bereavement Design

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MVI provides the training, conceptual framework and many of the supporting systems needed to create and sustain The Model™ at your Hospice. This is “the formula or recipe” we recommend based on years of experience assisting, observing, and measuring hospices.

Contact us about The Model. Click here to email, or call 828-698-5885 for more information.


Program: People Development & the Model:
“The training was EXCELLENT! I really enjoyed learning how important Spirituality was in the success of an organization. I was challenged to improve my skills and those within my department and agency. The conference site is wonderful and being surrounded by nature is calming. It was nice to spend time learning in an environment with minimal to no disruptions. The food was excellent!”


~Jessica Duffy, Hospice of Southern Maine