MVI Empowerment Hour – Admissions: Reimagining from the Patient Chair! – VIDEO

Speed → Compassion → Better EXPERIENCE.

The Admission is the family’s FIRST real experience of your Hospice—and too many organizations make it exhausting. Nancy Mueller challenges the traditional four-hour Admission and asks Leaders to redesign the entire process from one place: the Patient & Family Chair. The family may have spent all day waiting for discharge. They are tired, overwhelmed, frightened, and entering one of the most vulnerable periods of their lives. They do NOT need everything your organization knows in one visit. They need Comfort, Peacefulness, immediate help, and Confidence that somebody competent is now walking beside them.

The Directionally Correct Admission is short, speedy, compassionate, and intentional. Establish Hospice eligibility, address the immediate needs, provide only the teaching necessary to safely get through the next period of care, set expectations for what happens next—and then get OUT and give the family their sacred TIME back. Nancy lays out the structure, hiring profile, staffing model, documentation approach, support systems, and Sunny Day Perfect Admission Visit that allow Hospices to move faster without making families FEEL rushed. Andrew joins the Q&A to reinforce the central Success Pattern: First Hospice on the scene WINS—but Quality must remain at the center of every move.

What you’ll learn:

• Why MVI challenges the traditional four-hour Admission and recommends thinking in terms of roughly 60–90 minutes of direct patient/family time where appropriate.
• How to determine what truly belongs in the initial Admission—and what assessment, education, medication work, and Care Planning can appropriately be completed during rapid follow-up.
• Why the Admission Team needs an abnormal level of natural Energy and an ultra-high sense of Urgency—and why Speed is one of the defining characteristics of a successful Admissions function.
• How a specialized Admissions Team, non-clinical support people, streamlined EMR workflows, medication templates, and concise Documentation allow clinicians to work at the TOP of their license.
• Why MVI generally favors separating Admissions from routine Case Management—and even physically separating the Admission Team so the perceived workload of Clinical Teams does not unconsciously slow Admissions.
• How to model the fastest, strongest Admissions clinician: her Planning, Documentation, clinical Practices, Energy, and ability to establish eligibility without unnecessary work.
• The Sunny Day Perfect Admissions Visit structure—from reading the room and matching Energy to identifying the family’s biggest concern, giving Hope, managing expectations, establishing immediate needs, and reinforcing that Hospice is now their “new 911.”
• Why the Admission has a different primary objective than a routine Perfect Visit: limit exhaustion and stress through a speedy, compassionate experience while leaving the majority of Teaching to subsequent visits.

Who is this for?
Hospice CEOs, Clinical Leaders, Admissions Managers, Admissions Nurses, Case Managers, Intake Teams, Compliance Professionals

Featuring:
Nancy Mueller and Andrew Reed

Resources mentioned:
Perfect Admissions Visit • Patient & Family Chair • Admission Templates • Medication Templates • EMR Streamlining • Perfect Documentation • Support Staff Model • The One Detail • The Perfect Visit

If you’re ready to stop exhausting families with the Admission process and start giving them Comfort, Confidence, and precious TIME back, MVI can help.