Virtual Tough Training – Inpatient Units & the Model – September ’20 – VIDEO

The losses in Hospice Inpatient Units are not inevitable—they are largely the result of management practice. In this Tough Training, Andrew brings Mission and economics together, showing how an IPU can create a coherent, compassionate experience for patients and families while operating from the Best-Known Success Patterns of the Outliers. The work centers on GIP, the IPU “Magic Number,” strong Documentation, referral relationships, Compensation, and the structural moves that can transform occupancy and financial performance.

The goal is the right care at the right time. Andrew shows why IPU Leaders must know their numbers, masterfully Teach GIP Documentation through System 7, protect referral sources with “kid gloves,” and create Perfect IPU Visits with Perfect Documentation. An IPU should not merely exist—it should be FULL, financially healthy, and profoundly useful to the people Hospice is here to serve.

What the Training Covers

• The BIG MOVES of Outlier IPUs
  Identifying the structural practices that separate high-performing inpatient units from the average—and recognizing that even one or two correct BIG MOVES can radically change results.
• GIP, the “Magic Number” & Financial Performance
  Knowing break-even, determining the correct patient mix, maintaining FOCUS on GIP, and understanding the enormous economic impact of one additional occupied bed above break-even.
• Perfect Documentation, Standards & System 7
  Creating examples of PERFECT charts, Teaching Documentation until clinicians truly understand it, and using System 7 to develop reliable clinical competence.
• Referrals, Admissions & “Right Care, Right Time”
  Protecting referral relationships, avoiding unnecessary wounds when a patient does not meet criteria, and ensuring people receive Homecare, GIP, or another level of care when it is actually appropriate.
• The Perfect IPU Experience & Accountability
  Creating Perfect IPU Visits with Perfect Documentation, professional first impressions, immediate response to service failures, and a coherent, compassionate experience for every patient and family.