Virtual Tough Training – Inpatient Units & the Model – August ’23 – VIDEO

An Inpatient Unit should NEVER be reduced to a building, a bed count, or a financial burden. Properly designed, it becomes one of a Hospice’s most powerful opportunities to change lives—to create an orchestrated experience where patients and families feel the intention, love, and meaning poured into every detail.

Andrew draws from decades of Hospice work, involvement with more than 250 inpatient units, and his own experience operating a 24-bed unit that averaged 108% occupancy. He shows how The Model brings MISSION and ECONOMICS into the proper order: Purpose first, with strong financial performance emerging as the natural result of doing the work well.

This Tough Training examines the entire IPU System—from GIP census, patient mix, staffing, Standard Work, referrals, documentation, leadership, compensation, and financial modeling to the Perfect Patient and Family Interaction. The goal is not merely to keep an IPU open. The goal is to build a SPECIALTY UNIT that creates extraordinary experiences, earns the confidence of referral sources, develops owners (not renters), and operates with Professional Knowledge rather than tradition, habit, or fear.

What the Training Covers

• The True Purpose of the IPU
  Building an Inpatient Unit around MISSION, patient experience, family impact, and the extraordinary opportunity to change lives.
• IPU Economics and Census Management
  Understanding GIP census, respite mix, occupancy, reimbursement, break-even points, and the financial impact of each additional patient.
• The Perfect Patient and Family Experience
  Creating intentional, orchestrated care through Standard Work, family involvement, small details, and the Perfect Patient and Family Interaction.
• Staffing, Leadership, and Accountability
  Designing intelligent staffing systems, selecting the right IPU leader, strengthening Professional Knowledge, and creating owners—not renters.
• Referrals, Positioning, and Sustainable Growth
  Building referral confidence, protecting compliance, documenting GIP appropriately, and positioning the IPU as a true SPECIALTY UNIT.