MVI Webinar – Enterprise “Mega-Hospice” Webinar – VIDEO

Large is inherently HARDER to manage. More people, more locations, more layers and more money create enormous opportunities—but also waste, bureaucracy, degraded communication, inconsistency and the loss of Quality. In this program, Andrew lays out the structural moves required to operate Hospice on a MEGA scale: Standardization, Self-Regulation, flatter organizational structures, sensitized systems, System 7, Compensation, Benchmarking, and a relentless FOCUS on the Clinical Leader—the “70 Percenter” who drives Development, Morale and Retention.

The objective is not simply to become BIG. It is to create a large organization that can still operate with the precision, Humanity and Quality of an extraordinary small one. That means achieving real economies of scale, developing owners—not renters, creating a service culture in the Indirect areas, and designing Systems where thousands of people can consistently perform to Standard without layers of supervision.

What the Training Covers

• Standardization at MEGA Scale
  Using Six Sigma thinking, written operational Standards, simple systems and repeatable Best-Known Patterns to create consistent Quality across multiple sites and thousands of employees.
• Self-Regulation, Accountability & System 7
  Developing people who perform to Standard without constant supervision by combining intensive Teaching, clear Accountability, measurement and systems that immediately detect non-standard performance.
• The Clinical Leader as the “70 Percenter”
  FOCUSING development on Clinical Leaders because of their enormous impact on frontline Quality, Morale and Retention—and redesigning the organization so support areas exist to serve them.
• Economies of Scale, NPR & Compensation
  Controlling Indirect costs, replacing static budgets with dynamic Net Patient Revenue measures, and using Compensation to create Accountability, reward performance and move toward the 90th percentile.
• Flattening Bureaucracy & Creating a Service Culture
  Reducing organizational layers, improving communication, cross-training Indirect functions, protecting against waste and fraud, and transforming HR, Finance, IT and other support areas into true service functions for Operations.