MVI Empowerment Hour – Directional Correctness for the Aspirational Hospice – VIDEO
Directional Correctness → Standards → EXTRAORDINARY.
Every Hospice has a choice: do what is RIGHT—or do what is EASY. The easy road leads back to the herd, the average, and the familiar ways of doing things. The harder road—the aspirational road—means establishing Standards, facing Reality, adopting proven Systems, holding people Accountable, and intentionally creating an extraordinary patient and family experience. In this Empowerment Hour, Jim Fischer explores the foundational ideas behind MVI’s concept of Directional Correctness and why aspiring to something better is the unskippable FIRST step toward becoming a World-Class Hospice.
The objective is not to reinvent Hospice. It is to recognize the Best-Known Success Patterns already demonstrated by the Outliers and have the courage to USE them. From Benchmarking and the Three Questions to Perfect Phones, Perfect Visits with Perfect Documentation, the Patient Chair, Standards, Accountability, and The Model itself, Jim shows how seemingly simple ideas become POWERFUL when they are practiced consistently. More money does not create Quality. INTENTION does.
What you’ll learn:
- Why the aspirational Hospice must repeatedly choose what is RIGHT over what is EASY—and why the comfortable road usually leads back to average.
- How MVI’s Three Questions—“What am I?” “What do you see yourself as?” and “What day is it?”—reinforce Feelings, Teaching, and personal Accountability.
- Why Benchmarking gives Leaders an external reference for Reality and helps identify the “elephants in the room” that deserve immediate FOCUS.
- How MVI identifies and systematizes the Best-Known Success Patterns of the 90th percentile so organizations do not have to rediscover successful methods through trial and error.
- Why Perfect Phones and Perfect Visits with Perfect Documentation create a predictable EXPERIENCE—and why “Perfect” means to the Standards of the organization.
- Why every important decision should begin from the Patient & Family Chair: How will this make the people we serve FEEL?
- How clear Standards, consistent Accountability, and strong Systems allow organizations to adapt when circumstances change without abandoning Quality.
- Why talented people are attracted to organizations with HIGH Standards—and why accepting less than the Standard eventually turns the Standard into a suggestion.
Who is this for?
Hospice CEOs, executives, Clinical Leaders, managers, clinicians, and teams who are not satisfied with being average—and want a Directionally Correct path toward higher Quality, stronger Culture, greater Accountability, and an extraordinary patient and family experience.
Featuring:
Jim Fischer, MVI Directional Correctness Encourager
Resources mentioned:
MVI Benchmarking • MVI Network • Resources for Key Frustrations • The Three Questions • Patient & Family Chair • Perfect Phones • The Perfect Visit • Perfect Documentation • Best-Known Success Patterns • MVI Magic! Services
If your Hospice ASPIRES to be extraordinary, MVI can help you take the road less traveled—and stay Directionally Correct.