MVI Empowerment Hour – How Do You PROVE Quality?, with Andrew Reed – VIDEO

Standards → Evidence → PROVEN Quality.

Saying you provide great Hospice care is easy. PROVING it is different. Andrew argues that in a world of increasing scrutiny, inconsistent Hospice experiences, and consumers who often cannot distinguish extraordinary care from mediocre care, Quality has to become something people can actually SEE, MEASURE, and EXPERIENCE. That means Perfect Phones, Perfect Visits with Perfect Documentation, tough clinician Certification, real Benchmarking, active training labs, strong Volunteer participation, Five-Star performance, and Systems capable of producing thousands of interactions without a complaint, Documentation error, or service failure.

Quality also becomes one of the strongest protections—and competitive advantages—a Hospice can build. Andrew examines the kinds of relationships and practices attracting regulatory scrutiny, why consistency and legitimate operations matter, and how Hospices can make Quality unmistakable to patients, families, referral sources, regulators, and the public. The objective is not to LOOK like a Quality organization. It is to build Systems so meticulous that the evidence is everywhere.

What you’ll learn:

• What it means to actually PROVE Quality through measurable Results, predictable experiences, Five-Star performance, and long runs without complaints or Documentation errors.
• Why Perfect Phones, Perfect Visits with Perfect Documentation, and active synthetic training labs make Quality visible instead of merely claimed.
• How tough Certification, written testing, System7, recorded practice, and ongoing observation create Confidence that clinicians can perform to Standard under real-world pressure.
• Why current regulatory scrutiny makes consistent answers, legitimate referral relationships, appropriate Compensation structures, and evidence of real Hospice operations increasingly important.
• How patients and families can distinguish Hospices by phone experience, Visit structure, training systems, public Quality measures, and other tangible evidence.
• Why marketers must stop relying on “oldest,” “largest,” “we care more,” and other generalities—and learn to SELL Quality and CERTAINTY.
• Why Standardization, Self-Regulation, Objective Monitoring, Benchmarking, and Compensation are System Solutions for creating dependable Quality.
• How Compensation—including Standards Pay and the 4-Day Work Week model discussed in the Hour—can reinforce Documentation, behavior, Accountability, and other Quality Standards.

Who is this for?
Hospice CEOs, Executives, Clinical Leaders, Compliance teams, Marketers, People Development teams

Featuring:
Andrew Reed

Resources mentioned:
The Perfect Visit • Perfect Documentation • Perfect Phones • System7 • Synthetic Visit Labs • Certification Process • MVI Benchmarking • Objective Monitoring • Five-Star Quality Measures • Volunteer Systems • Compensation Systems • 4-Day Work Week (4DWW)

If you’re ready to stop merely SAYING you provide Quality and start PROVING it, MVI can help.