Virtual Tough Training – The Extraordinary Clinical Leader Program – September ’21 – VIDEO

A Hospice cannot become WORLD-CLASS without Extraordinary Clinical Leaders. The organization replicates its Leaders, so the Clinical Leader must become the Teacher, Coach, Standard-bearer, and Model for the people they lead. In this Tough Training, Andrew shows how Extraordinary Clinical Leaders develop Confidence, master the Perfect Visit with Perfect Documentation, use System 7, understand the numbers, and create clear, impressive, sustainable Standards that move clinicians toward greater Self-Control and Accountability.

The goal is bigger than managing a department. It is to liberate people—to help clinicians own their work, their attitude, and ultimately their lives. Through Teaching, Professional Knowledge, Benchmarking, Compensation, Accountability, and the Replication Principle, the Extraordinary Clinical Leader creates the conditions for stronger people, better patient and family experiences, and WORLD-CLASS Quality and economics.

What the Training Covers

• Becoming the Extraordinary Clinical Leader
  Understanding the Replication Principle and why the organization can rise only to the level of the Leaders who Teach, Model, and guide its people.
• The First Duty: Teaching & Coaching
  Developing the ability to Teach effectively, use System 7, build Confidence, and continually transfer Best-Known Success Patterns to clinicians.
• The Perfect Visit & Perfect Documentation
  Knowing the clinical Standard COLD—and being able to coach others toward a patient/family experience and Documentation process that produces better Quality and financial results.
• Standards, Accountability & Self-Regulation
  Establishing clear, impressive, sustainable Standards while helping clinicians move beyond blame and victimhood toward ownership, Self-Control, and mature Accountability.
• Professional Knowledge & WORLD-CLASS Performance
  Knowing Benchmarking, Productivity, Compensation, Quality and cost measures so Clinical Leaders can balance Purpose with economics and guide the organization toward the 90th percentile.