Carolyn does a double-take and gets down to the “extreme detail” of doing payroll with excellence. This is NOT a top-level view, but is aimed at the person responsible for doing or overseeing payroll at your hospice. (35 minutes)
Carolyn is one of the most beloved MVI staffers, with 29 years of SERIOUS payroll experience. The way your hospice does payroll says a lot about your organization and how it feels about its staff. This message is good for accounting staff as well as leaders. (30 minutes)
In this cutting-edge interview with Andrew Reed, Malene expands on the concepts of fostering and maintaining an Open Access culture. You’ll learn more in this hour than you thought you could! (53 minutes)
Knowing Your Numbers – MP3/CD This is a success story that should inspire any hospice! Linda Brown shares how a hospice with a census of six, $500,000 of debt, and ready to throw in the towel became a financial success. There are good lessons here for any hospice CEO, regardless of the size of […]
Rita sits down with Andrew for a candid discussion about recruiting, training, and coordinating volunteers, a vital aspect of hospice operations. As an added bonus, Rita also shares her insight and expertise on fund-raising and interacting with the board of directors. (44 minutes)
Practical advice from one who’s done it: Joel discusses the advantages of properly integrating your software systems so that your data remains intact throughout its journey from input to output. (32 minutes)
Whose Goal is it Anyway – MP3/CD This message is from Kit Cosgrove and Tamara Bowman from the Hospice of Charleston. From this great customer service message many hospices have incorporated elements into their perfect visit design. (45 minutes)
Transforming the CFO – MP3/CD This CD is for the CFO that wants some insight on becoming better. Andrew provides practical advice about the importance of the “numbers,” relationships, and technical competence. (45 minutes)
Training – Lip Service or Reality – MP3/CD How serious is your hospice about training? This message addresses hiring profiles, use of media, knowledge systems, RoboHelp, realignment messages, use of LifeDisk units, and more. (40 minutes)
Tell Me What I Don’t Want To Hear – MP3/CD Chris Comeaux offers thoughts on the need for an honest outside opinion in order to gain insight about our organization. We don’t want to be the “emperor with no clothes!” (15 minutes)
