Archive for category: Perfect Phones

Phone Scenarios 1: John Wayne

February 14, 2023

Use this phone scenario with your clinicians as a demonstration of a quality phone interaction! Click the three dots on the right-hand side of the audio player below to download this audio:

Example of a Phone Skills Training Audio Message for All Staff

January 10, 2023

This is an example of the type of audio file which a Homecare organization would create to train staff on Phone Skills. These audio files can be listened to redeem valuable “windshield” time and are auditory and NOT visual as phone interactions are auditory! To get immediate value, download this audio file and use it […]

Phone Interaction Design – 19.0 – PDF

February 5, 2019

Phone Interaction Design

March 14, 2018

Phone Pad – IRM

March 14, 2018

How to Teach Phone Skills

March 15, 2017

Phone Interaction Design – Video

March 9, 2017

Phone Interaction Design Template – 18.0 – WORD

November 30, 2016

First Contact – MP3/CD

May 22, 2013

First Contact – MP3/CD (13 minutes)

Advice on Phone Skills – MP3/CD

May 22, 2013

Testimonials

“This class has been the best 2 1/2 days I have ever spent in my life to help me with my career and I so thrilled by my CEO had the trust to send me here. I believe I have what is necessary to teach and perform at an exceptional level.”

Laurie Miller, Community Hospice

“The training was EXCELLENT! I really enjoyed learning how important Spirituality was in the success of an organization. I was challenged to improve my skills and those within my department and agency. The conference site is wonderful and being surrounded by nature is calming. It was nice to spend time learning in an environment with minimal to no disruptions. The food was excellent!”

Jessica Duffy, Hospice of Southern Maine

“Andrew, I am very thankful that my organization chose to send me to this workshop. I have learned SO much about how to be a better leader and TEACHER!”

Carla Story, RN, BSN, CHPH, Hospice of Hope

“This material is Revolutionary! It is powerful and will definatly challenge “the normal status-quo”. I can clearly see the course correction that is needed that will finally bring our Hospice to the next level. Sharing this new framework and The Model, although challenging, is exciting!”

Karen Dotson, Good Samaritan Hospice

“Andrew, thank you for being a GREAT TEACHER! The information and ideas that you presented have impacted my professional and personal life… Your enthusiasm and motivation are contagious! I can’t wait to develop Standards, implement System7 and make Mountain Valley Hospice the best ever! The ripple effect will impact many people, employees, patients and families. Thank you! WOW!”

Anna Marie Hoyer, Mountain Valley Hospice

p: 828-698-5885
f: 828-698-5884
1611 Asheville Hwy
Hendersonville NC 28791
mvi@multiviewinc.com

© Multi-View Incorporated Systems. All rights reserved

FB
LInkIn
Insta
YouTube