Archive for category: Perfect Phones

Phone Scenarios 1: John Wayne

February 14, 2023

Use this phone scenario with your clinicians as a demonstration of a quality phone interaction! Click the three dots on the right-hand side of the audio player below to download this audio:

Example of a Phone Skills Training Audio Message for All Staff

January 10, 2023

This is an example of the type of audio file which a Homecare organization would create to train staff on Phone Skills. These audio files can be listened to redeem valuable “windshield” time and are auditory and NOT visual as phone interactions are auditory! To get immediate value, download this audio file and use it […]

Phone Interaction Design – 19.0 – PDF

February 5, 2019

Phone Interaction Design

March 14, 2018

Phone Pad – IRM

March 14, 2018

How to Teach Phone Skills

March 15, 2017

Phone Interaction Design – Video

March 9, 2017

Phone Interaction Design Template – 18.0 – WORD

November 30, 2016

First Contact – MP3/CD

May 22, 2013

First Contact – MP3/CD (13 minutes)

Advice on Phone Skills – MP3/CD

May 22, 2013

Testimonials

“Everything was explained beautifully during the training, and I walked away saying “I get it!” By “it” I mean the Directional Correctness topics of Systems/Standardization, Compensation/Incentives, Measures, Accountability, and Leadership/Leadership Development. This education has enlightened me throughout multiple facets of life, and I’ve already had the pleasure of taking accountability for my own lack of systemization. I’ll be creating and putting into place systems for every component of my position.”

Mollie Shepardson, HopeWest

“Andrew, I am very thankful that my organization chose to send me to this workshop. I have learned SO much about how to be a better leader and TEACHER!”

Carla Story, RN, BSN, CHPH, Hospice of Hope

“This program was absolutely fantastic! Learning about the MVI Model enlightened me and inspired me to want to implement the necessary changes within our Hospice. Many thanks to Andrew and the MVI Team!”

Lori Thayer, Hospice of Stanly County

“You ROCK! Thank you so much on what you are doing for our Hospice! We are on the road to SUCCESS with MVI’s partnership! We Love You and your TEAM!”

Kristie Merton, Hospice of Marshall County

“You ROCK! Thank you so much on what you are doing for our Hospice! We are on the road to SUCCESS with MVI’s partnership! We Love You and your TEAM!”

Kristie Merton, Hospice of Marshall County

p: 828-698-5885
f: 828-698-5884
1611 Asheville Hwy
Hendersonville NC 28791
mvi@multiviewinc.com

© Multi-View Incorporated Systems. All rights reserved

FB
LInkIn
Insta
YouTube

Forgot your password?