Archive for: Improve My Patient & Family Communication

Testimonials

“Everything was explained beautifully during the training, and I walked away saying “I get it!” By “it” I mean the Directional Correctness topics of Systems/Standardization, Compensation/Incentives, Measures, Accountability, and Leadership/Leadership Development. This education has enlightened me throughout multiple facets of life, and I’ve already had the pleasure of taking accountability for my own lack of systemization. I’ll be creating and putting into place systems for every component of my position.”

Mollie Shepardson, HopeWest

“I have no words to express my gratitude that our paths crossed. I am inspired and so energized to bring the Model Back to my agency and to develop Hospice Stars!”

Aimee Orr, Willamette Valley Hospice

“The impact of your work cannot be measured in manuals or sessions. It is measured in how leaders change, in how organizations grow braver, and in how patients and families receive care that is more compassionate, more intentional, and more human because of what you teach. That is a legacy that will stretch far into the future.”

Shayda Amaya, Blue Ridge Care

“The training was EXCELLENT! I really enjoyed learning how important Spirituality was in the success of an organization. I was challenged to improve my skills and those within my department and agency. The conference site is wonderful and being surrounded by nature is calming. It was nice to spend time learning in an environment with minimal to no disruptions. The food was excellent!”

Jessica Duffy, Hospice of Southern Maine

“I have been in a leadership position for more than 30 years and this has been the BEST experience in leadership development! This program made it seem simple and Andrew’s delivery of the content was excellent!”

Terry Sercombe’s, Capital Caring

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Perfect Phone Skills Test #4 with Answers 23.2 – DOC

10 Phone Interaction Design

The Model Social Work Visit – VIDEO

Phone Interaction Design – 19.0 – PDF

June 2017 – The 6 Phone Skills Your Organization Must Master! – New Features Arriving Soon in Benchmarking Application – “Whatchamacallit” – The Immense Value of Unit-Memo-Statistical Accounts

Phone Pad – IRM

Phone Interaction Design

How to Teach Phone Skills

Phone Interaction Design Template – 18.0 – WORD

Hospice Toolkit – Medication Tracking Log

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