Most Hospices are BAD on the phones. We know. We call Hospices every day, so we are hearing what people hear when they call you. And just to shoot straight, most Hospices are bad on the phones. Here are some of the first impressions Hospices give to prospective patients and their families, potential donors, referring […]
Creating a Workplace of Spirituality and Meaning One of the keys to creating a sustainable, high-quality organization is the ability to attract and retain talented people. Turnover is extremely expensive and destroys quality. Loss of talented staff greatly harms an organization. The loss of talent destroys consistency/predictability at minimum. Loss of talented leaders is the […]
Your leadership team has hammered out your organization’s vision. You’ve charted the direction and you know where you’re going. Now you need to build the necessary management skills into your managers to get you there. That’s what the Model Manager Program is all about! Your managers get the ultimate Tough Training experience. This is unlike […]
The People Development & The Model Program is perhaps the most important of all MVI Tough Trainings, because it has such large scale implications. An organization can be no more or less than the quality of its People Development system. The CEO must have the clearest vision of all leaders regarding this paradigm shift if […]
There are huge Home Health providers as well as entire health systems that are translating the Model to their operations. I am a bit surprised at the magnitude, but really shouldn’t be. The concepts are grounded in the concrete world and the realities of human behavior…and the economic results speak for themselves. Now to be […]
Every week we get calls from clients about the new cost report format. They frequently begin with, “We attended this seminar/webinar, and they told us…” People have been told that a vastly expanded chart of accounts will be necessary—hey, that’s what we thought at first too. People have been told that every incoming invoice must […]
We have added the CMS-provided Aggregate CAP Report template to our website. Both the tool and the instructions are at https://www.multiviewinc.com/aggregate-cap-tool-cms . We are recommending that our clients use this template and submit it by the February 28, 2018 deadline. Most Hospices will find themselves safely under CAP. Too many will find themselves so far under CAP they may […]
Many folks mistakenly believe that I am “anti-Palliative Care.” Not true. The fact is that it is needed, but it is a difficult business and I have found very, very few Hospices or organizations that have really done it to where it is successful in financial terms. The models for Palliative Care are all over […]
For fiscal calendar year Hospices cost reports are due the last day of May. Submission templates will be emailed soon. The deadline for submitting information to Multi-View for cost report preparation is April 30. Most clients are familiar with the Cost Report Submission Template we provide. It simplifies the aggregation of lots of cost report […]
What does this really mean? It means that a CEO must become an effective teacher… The key word here is effective. If a CEO can’t teach well, the CEO can’t give (teach or coach) what they don’t have… You can’t reproduce what you are not… This is the single bit of advice that will cause […]
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