It was an offhand comment, but quite powerful to me. We were talking about how her organization had changed in the past two and half years since we began implementing the Model. She’s the Director of Clinical Services for an organization in Southwest. When we started working closely, they were at 85 average daily census […]
Which is better, to run a Hospice with a census of 30 with top CAHPS scores or to run a giant 1000 ADC Hospice with mediocre scores? Which Executive Director gets more respect at big Hospice association events? Here’s what we have learned: When you focus on the visit first, your quality first, then your […]
Lessons from a year on the road . . . Andrew put me on the road last year. I made 37 trips to Hospices helping them implement their Model. These organizations engaged us to help them raise quality, instill accountability, and drive census and profitability. (And it works! See the sidebar, next page.) Here’s what […]
This ain’t rocket science. Stop hiring smart people. They just mess up your system. We have a benign inside joke at MVI. When we say a CFO, or some other Manager, is a “smart” person, we are really saying this person is too smart for their own good. Hospice is full of highly intelligent people […]
Most Hospice don’t really try. My biggest surprise in this world is the acceptance of mediocrity. Hospice Managers throw some money and scowls around and expect quality to get better. Case in point: I asked a nurse how much she retained from the required educational events and organization’s teaching methods. She said, “About 5%, if […]
It really is about the seats on the bus. This is where CEOs earn their keep. Two Hospices a thousand miles apart. One is 120 ADC, the other 150. The first has an 8-hour a week Compliance Officer. Smooth. Tells staff what she wants, and they do it. The other has more than 3 FTEs […]
A few weeks ago I was helping a Hospice build self-learning modules for nurses. We were filming a video for the nurse visit. It was . . . fine. All the points in the visit structure were there. Technically nothing was missed. But something was missing. Warmth. Touch. Caring. I asked who their best CNA […]
Hospice websites aren’t universally bad. Just mostly. Stop thinking of what to put on your website. Instead, think about what you want your website to DO. Here are the highest uses Contact info front & center. Most people who come to your website are just looking for your phone number or email. Make it easy. […]
21. Watch out for negative marketing in your facilities. Not by competitors, that’s a given. But by your own staff. Negative and complaining clinicians in the facilities are poison. You need to be in the facilities so frequently that you pick on the little indicators of negativity from your team. Then you have to get […]
If you want to grow, don’t start by hiring another marketer. First, start with the visit and move your quality to a higher standard. Then hire the marketer. Are you known in the medical community for any single special thing? You need to be. Pick something. Here’s how: Go to Hospice Compare and run your […]
