Archives
MVI Empowerment Hour – Hospice Turnaround – VIDEO
Benchmarking → System Solutions → TURNAROUND.A Hospice can go from strong to struggling faster than most Leaders imagine—and it can also TURN AROUND faster than most believe possible. In this Empowerment Hour, Andrew walks through a real not-for-profit Hospice that declined from strong performance and substantial reserves to the brink of sale, then rebuilt itself […]
Virtual Tough Training – Compensation & the Model – July ’26 – VIDEO
People behave the way they are paid. Compensation is one of the fastest ways out of financial trouble, one of the quickest ways to improve Quality, and one of the most POWERFUL structures for creating a HEALTHY Hospice culture. In this Tough Training, Andrew introduces the 4-Day Work Week COMPENSATION SYSTEM—a System Solution that combines […]
MVI Empowerment Hour – Admissions: Reimagining from the Patient Chair! – VIDEO
Speed → Compassion → Better EXPERIENCE. The Admission is the family’s FIRST real experience of your Hospice—and too many organizations make it exhausting. Nancy Mueller challenges the traditional four-hour Admission and asks Leaders to redesign the entire process from one place: the Patient & Family Chair. The family may have spent all day waiting for […]
MVI Empowerment Hour – How Do You PROVE Quality?, with Andrew Reed – VIDEO
Standards → Evidence → PROVEN Quality. Saying you provide great Hospice care is easy. PROVING it is different. Andrew argues that in a world of increasing scrutiny, inconsistent Hospice experiences, and consumers who often cannot distinguish extraordinary care from mediocre care, Quality has to become something people can actually SEE, MEASURE, and EXPERIENCE. That means […]
MVI Empowerment Hour – CAP for Smart People!, with Troy Gehrke & Andrew Reed – VIDEO
Understand CAP → Manage CAP → Protect the Hospice. Hospice CAP can feel complicated, but it becomes far less intimidating once you understand the MECHANICS. Troy Gerky breaks CAP down from the 30,000-foot view into the calculations that actually matter—how Medicare counts beneficiaries, why Streamlined and Fully Prorated CAP behave very differently, and how long-lived […]
MVI Empowerment Hour – Directional Correctness for the Aspirational Hospice – VIDEO
Directional Correctness → Standards → EXTRAORDINARY. Every Hospice has a choice: do what is RIGHT—or do what is EASY. The easy road leads back to the herd, the average, and the familiar ways of doing things. The harder road—the aspirational road—means establishing Standards, facing Reality, adopting proven Systems, holding people Accountable, and intentionally creating an […]
Virtual Tough Training – Inpatient Units & the Model – August ’25 – VIDEO
An Inpatient Unit is one of the most consequential investments a Hospice can make. In this 2025 Tough Training, Andrew Reed explains why the success or failure of an IPU is largely determined long before the first patient arrives. Drawing from firsthand experience managing an Inpatient Unit, helping hundreds of Hospices design and build their […]
MVI Empowerment Hour – Using Products as IRMs with Bernie Bullock + Q&A – VIDEO
Gratitude → Culture → Quality. Bernie “Big Graphic” Bullock and the MVI team share real stories and practical tools for building a durable culture—where gratitude is practiced daily, visuals do the heavy lifting, and quality shows up in CAHP scores and patient experience. What you’ll learn: Daily gratitude practices that reshape mindset and biochemistry […]
MVI Empowerment Hour – Perfect Meetings with Kent Brooks – VIDEO
Less Meeting → More FOCUS → Get Things DONE.If your Leaders are spending their lives in meetings, something is WRONG. Kent Brooks takes on one of the most accepted sources of organizational waste: meetings that occur too often, last too long, wander down rabbit holes, involve the wrong people, recycle the same issues, and still […]