Large is inherently HARDER to manage. More people, more locations, more layers and more money create enormous opportunities—but also waste, bureaucracy, degraded communication, inconsistency and the loss of Quality. In this program, Andrew lays out the structural moves required to operate Hospice on a MEGA scale: Standardization, Self-Regulation, flatter organizational structures, sensitized systems, System 7, […]
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The right Leader, using the right practices, can transform an IPU. Drawing from MVI’s work with more than 200 inpatient units, Andrew shows why most IPU losses are unnecessary—and why the answer is to identify and COPY the Best-Known Patterns of the Outliers. That means knowing your unit’s “Magic Number,” giving the IPU Leader real […]
The ONLY path to true excellence in Quality and economic performance is through the development of human beings. We are humans, working in human organizations, serving humans—so People Development must become the organization’s #1 strategic direction. In this Tough Training, Andrew moves far beyond conventional “training” to explore how great organizations intentionally develop Confidence, Self-Control, […]
A Hospice cannot become WORLD-CLASS without Extraordinary Clinical Leaders. The organization replicates its Leaders, so the Clinical Leader must become the Teacher, Coach, Standard-bearer, and Model for the people they lead. In this Tough Training, Andrew shows how Extraordinary Clinical Leaders develop Confidence, master the Perfect Visit with Perfect Documentation, use System 7, understand the […]
The CFO has the quantified Reality of the organization in their hands—and that means the CFO can help steer the entire ship. In this Tough Training, Andrew challenges financial Leaders to move beyond traditional accounting habits and become true professionals: question the budget process, use Net Patient Revenue percentages, understand costs at a deeper level, […]
Hospice is profound work—and profound work requires a profound Leader. In this Tough Training, Andrew goes DEEP into what makes an Extraordinary Clinical Leader: not simply managing people, but Teaching them, inspiring them, developing their Confidence, and helping them perform Perfect Visits with Perfect Documentation and Perfect Phones. The Clinical Leader becomes the Model others […]
